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memere928
Newbie

HALLMARK WHY are you canceling my subscription

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RokuReynan-L
Community Moderator
Community Moderator

Re: HALLMARK WHY are you canceling my subscription

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Hi, @memere928.

Welcome to the Roku Community!

We see that your subscription got canceled. We're here to help.

Here are the steps to renew a subscription:

  • If you've unsubscribed recently and you're billing period has not yet ended, or you've subscribed through The Roku Channel, go to Manage your subscriptions in your Roku account to resubscribe
  • If you're no longer being billed and your subscription has ended, go to Manage your subscriptions > Inactive subscriptions > Resubscribe
  • Launch the app and follow the on-screen instructions
  • Find the app in the Streaming Store or in The Roku Channel and select Subscribe, then follow the instructions

We also suggest to turn on the auto-renew. 

Here's how:

  1. Sign in to my.roku.com
  2. Go to My Subscriptions.
  3. Under Active subscriptions, select the subscription.
  4. Select Manage subscription and then select Turn on auto-renew.

Furthermore, you may visit this support article on how to resubscribe if a subscription didn't renew

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

Reynan L.
Roku Community Moderator

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RokuReynan-L
Community Moderator
Community Moderator

Re: HALLMARK WHY are you canceling my subscription

Jump to solution

Hi, @memere928.

Welcome to the Roku Community!

We see that your subscription got canceled. We're here to help.

Here are the steps to renew a subscription:

  • If you've unsubscribed recently and you're billing period has not yet ended, or you've subscribed through The Roku Channel, go to Manage your subscriptions in your Roku account to resubscribe
  • If you're no longer being billed and your subscription has ended, go to Manage your subscriptions > Inactive subscriptions > Resubscribe
  • Launch the app and follow the on-screen instructions
  • Find the app in the Streaming Store or in The Roku Channel and select Subscribe, then follow the instructions

We also suggest to turn on the auto-renew. 

Here's how:

  1. Sign in to my.roku.com
  2. Go to My Subscriptions.
  3. Under Active subscriptions, select the subscription.
  4. Select Manage subscription and then select Turn on auto-renew.

Furthermore, you may visit this support article on how to resubscribe if a subscription didn't renew

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Regards,
Reynan

Reynan L.
Roku Community Moderator
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