Account, payments & subscriptions

[Jcotton97]

So I canceled my disney plus subscription but still got charged for disney through roku? I can't find a number to call for support. I've been trying to figure this out for an hour now. Please help! 

[HDMIGuy]

@Jcotton97 Login to your Roki account on a computer and select support in the upper right.  Choose Account, Payments & Subscriptions.  When that opens scroll to the bottom of the page and on the lower right click check support options.

[RokuReynan-L · Accepted solution]

Hi, @Jcotton97.

Welcome and thank you for posting here in the Roku Community!

We'd be happy to provide you with a resolution about getting charged even if you already canceled the subscription.

In addition to our Community Guru's post above, we suggest reaching out to the channel provider and inquiring further, as they are the ones who could cancel and provide further details regarding their channel functionality on the Roku platform. You can reach them through their direct Disney Plus Support

We hope this will be sorted out soon.

Regards,
Reynan