Account, payments & subscriptions

[Rjg]

I’ve gone into Roku and Peacock for account and I am signed up for the premium yet. Am I unable to watch my shows or movies because it says I need to sign up I’m already signed up

[RokuEmmanuel-D · Accepted solution]

Hi, @Rjg.

A warm welcome here in the Roku Community!

We understand that you're having trouble accessing Peacock. We're here to provide assistance.

If you're encountering trouble accessing this channel even after signing up for a premium subscription, try checking the following information below to troubleshoot the problem:

• Check your Roku account by logging in to my.roku.com and check if the subscription is under this account. If you see Peacock, it means you're subscribed through Roku. Therefore, you need to access it via "The Roku Channel".
• If you don't see the subscription under your account, you're probably subscribed directly to the channel partner. Therefore, you must access the channel through the stand-alone app. (Contact the channel partner directly for further assistance).
• You also need to check the device's account. Make sure that the account associated with this subscription is the same as the device. Otherwise, you can't access the channel's premium subscription. (Check it under Settings > System > About.)
• If you still can't access Peacock, please provide a photo of the error you're experiencing.

For more detailed information, you can check this support article: How to sign in to watch movies and TV shows.

Let us know if you need anything else.

All the best,
Emman

[MrsRedd22]

I am subscribed to Peacock through ROKU, but I’m not finding the Pracock channel on my Roku channel.

[RokuReynan-L · Accepted solution]

Hi, @MrsRedd22.

Welcome to the Roku Community!

We appreciate you letting us know that you're having an issue looking for the channel. We're here to help.

To add the app, go to Home > Search > Type in Peacock > Add app.

You may also add the app through our website.

Here's how:

1. Go to channelstore.roku.com
2. Sign in to your Roku account
3. Browse the categories and genres, or search to find a specific app and select Details to learn more about an app
4. Select Add channel to install the app on your Roku device

If the app does not appear on your Roku device, go to your Roku device and select Settings > System > System update > Check now.

Note: Subscriptions purchased on the Channel Store use your Roku account's email and password or the email and password of a separate account managed directly with the channel provider. If you purchased the subscription through the Roku channel, you may need to access this under the Roku channel.

Furthermore, you may visit this support article on how to add apps to your Roku streaming device

We hope you find this information helpful.

Regards,
Reynan