Account, payments & subscriptions

[golacrawfordjp]

I would like to know how to cancel fubo and it keeps telling me I have to go through fubo to cancel even though football tells me I have to go through Roku

[RokuMary-F · Accepted solution]

Hi @golacrawfordjp,

Thanks for your first post in the Roku Community!

We certainly understand that you are inquiring on how to cancel your Fubo subscription.

Please be advised that you may unsubscribe from the channels from your TV or online account.

To cancel or unsubscribe from your Roku streaming device:

1. Press Home on your Roku remote
2. Highlight the channel you want to cancel
3. Press * on your remote to open the options menu
4. Select Manage subscription
5. To unsubscribe, select Cancel subscription
6. To confirm, select Cancel subscription
7. Select Done

To cancel or unsubscribe from a mobile device or PC

1. Go to my.roku.com on your computer or smartphone.
2. If prompted, sign in to your Roku account.
3. Scroll down and select Manage your subscriptions.
4. Locate the channel under Active Subscriptions
5. Select Turn off auto-renew
6. Choose a cancellation reason to complete the process and select Continue to cancel

You may also refer to this link: How to unsubscribe, cancel, or turn off auto-renew for a subscription | Official Roku Support

Note: Subscriptions purchased directly from a service provider or otherwise purchased outside the Channel Store or The Roku Channel will not appear on the Subscriptions page. Contact your service provider directly with any subscription or billing questions.

If you need further assistance, feel free to contact Roku support at https://support.roku.com/contactus

Hope you'll find this info useful. Let us know in case you've still got any questions.


Best regards,
Mary

[golacrawfordjp]

I have tried to do both Through my TV and through my phone And my bill says I have fubo through Roku and fubo says I don't have it through fubo I'm getting charged almost $90

[RokuDanny-R]

Hi @golacrawfordjp 

Thanks for the follow up.

In order to protect your personal information relating to your account, please reach out to our Support team directly here for your 'Account, payments & subscriptions' issue. They will be able to further assist you.

Should you need further assistance in the future, please don't hesitate in posting again in the Roku Community.

Thanks,
Danny

[golacrawfordjp]

I have tried all of these. fubo tells me I have to cancel through Roku. Roku says I have to cancel through fubo. Roku charges me for my fubo

[Anonymous · Accepted solution]

Hi @golacrawfordjp

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!

Warm Regards,
Lianna

[Steve-O_Beev-O]

I've had the same issue for months now. I saw a post about making sure you're using the correct email. I then logged out of my Roku account and used a previous email to login. Once I was in, I saw my Fubo subscription and was able to cancel. Hope this helps.

[Steve-O_Beev-O]

I've had the same issue for months now. I saw a post about making sure you're using the correct email. I then logged out of my Roku account and used a previous email to login. Once I was in, I saw my Fubo subscription and was able to cancel. Hope this helps

[Helpme10]

Our fubo account does not show as an active subscription, but we are being billed for it. why?

[RokuReynan-L]

Hi, @Helpme10.

Welcome to the Roku Community!

We'd like to know more about having an issue with locating your subscription on your account

Where are you subscribed? Is it via Roku or directly through the channel provider?

Note: Subscriptions purchased on the Channel Store use your Roku account's email and password or the email and password of a separate account managed directly with the channel provider. If you had an account with your provider prior to purchasing your Roku device, the username and password associated with your subscription are managed directly with your channel provider. Your email and password are also managed directly with your provider if you created an account while purchasing your subscription. Contact your provider for help with these sign-in details.

Also, have you tried checking the email address associated with your streaming player? To check: Home > Settings > System > About.

Furthermore, you may visit this support article on how to sign in to watch movies and TV shows

We'll wait for your response.

Regards,
Reynan