Account, payments & subscriptions

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tyou85
Reel Rookie

Customer Service, does it exist?

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I am trying to cancel my Disney+ subscription that is being billed through Roku but when I select my subscriptions it shows I have none. I have proof that it’s billing me through Roku. How do I get this cancelled??? I cleared my cache and tried on another browser with the same result, NOTHING. 

1 Solution

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RokuERey
Community Moderator
Community Moderator

Re: Customer Service, does it exist?

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Hi @JCrossin,

Thanks for reaching out and welcome to the Roku Community!

We appreciate you for flagging us about this. For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
We hope it helps!

Thanks,

Rey

ERey.
Roku Community Moderator

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7 REPLIES 7
renojim
Community Streaming Expert

Re: Customer Service, does it exist?

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Is there any chance that you have more than one Roku device?  If you have, or have ever had, more than one Roku device it's possible that they're linked to different accounts.  You can check what account a device is linked to by going to Settings->System->About on each device.  Beyond that, don't rule a scammer claiming a charge is from Roku since the description for a charge can say anything.

If you want to contact Roku Account/billing support, start at https://support.roku.com/contactus.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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JCrossin
Newbie

Re: Customer Service, does it exist?

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I Need someone to contact me god forbid you get a live person on the phone anymore. I have had multiple charges but yet shows i have no subscriptions

RokuERey
Community Moderator
Community Moderator

Re: Customer Service, does it exist?

Jump to solution

Hi @JCrossin,

Thanks for reaching out and welcome to the Roku Community!

We appreciate you for flagging us about this. For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
We hope it helps!

Thanks,

Rey

ERey.
Roku Community Moderator
Marrujos
Newbie

Re: Customer Service, does it exist?

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I have the same issue subscriptions is showing nothing but I am being charged for peacock and Roku channel!?

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Customer Service, does it exist?

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Hi @Marrujos,

We hear and completely understand you. This is not the experience we want you to have.

Regarding this matter, it will be more effective if you directly contact our account-billing team through the link here. Kindly choose the "Accounts, Payments, and Subscriptions" category. An option to talk to a live representative should be available. We guarantee that they are the best team to assist you with your subscription concerns.

Let us know if there is anything else we can assist you with besides this, and we will continue to do so.

All the best,
Janadee

Nadee K.
Roku Community Moderator
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km5506
Newbie

Re: Customer Service, does it exist?

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Just call your CC bank and dispute the charges! I will be doing the same for charges I don't recognize either.
Good luck 

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Lagn1227
Newbie

Re: Customer Service, does it exist?

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On your phone go to help and support click on smart home and contact us then you can live chat with someone or get the number to call 

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