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Cancelled but charged by Roku

On August 20, 2023 I 'subscribed' to Paramount+ for a one week trial, using my Roku device. I looked at the channel and cancelled the subscription the next day. I have a confirming email to that effect. I just found out that on the 21st my credit card was billed for 59.99 for Paramount+. I went the support page at and found "Contact Us". I have been trying for over an hour to have that page load, but it times out. Anybody have any suggestions on how I can contact support.

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Community Moderator
Community Moderator

Re: Cannot contact customer support for Order issue

Hi @gatordad65h,

Greetings, and thanks for your inquiry here in the Roku Community!

We sincerely understand that you're unable to contact the Accounts and Billing team to assist you regarding the charges that occurred on your end. Reach out to our Accounts and Billing team, and they'll do their best to cater to your needs. Kindly refer to this link: Roku Support

Select the Accounts and Billing option to be redirected to their account information.

We hope for the best for you.


Takashi O.
Roku Community Moderator
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Re: Cancelled but charged by Roku

I am having problems trying to get a Roku password I don't even want to give my credit card I don't really like this Roku much for what I have ex killing as much better.

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Roku Guru

Re: Cancelled but charged by Roku

@normanb500 To post here you have to be signed into your Roku account.  So you have a Roku password.  Do you want to change your password?  If so go to your Roku account and select update my account and change your password.  If you want to remove your credit card go update payment method and scroll to the bottom of the page and select Remove Payment Method.  

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