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I have no Roku subscriptions

My tv is saying I am subscribed through Roku and I would like to cancel my subscriptions to max. However when I go to Roku it says I have no subscriptions but I am being charged monthly. Can you help me. 

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Community Moderator
Community Moderator

Re: I have no Roku subscriptions

Hi @Amberowens,

A warm welcome here at the Roku Community!

We understand that you want to cancel the Max channel. It would be best to talk to the specified team since we need to gather your personal information.

For these issues, it may be more effective for you to get help from our billing team.

  • Please visit:
  • Sign in to your account.
  • Look for the "Agent Support" tab at the bottom right corner of the page.
  • Click "Check support options."
  • Click Account, Payments, and Subscriptions.

You can also check out our support page to help you out: How to unsubscribe or cancel a subscription.

All the best,


Jecheal R.
Roku Community Moderator
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