Account, payments & subscriptions

Get the help you need with the My Roku Account log in, Roku billing, subscription questions, and more. Join the community discussion for more assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

HBO subscriptions not showing up

I’m trying to change my HBO subscription. When I log into my HBO account, I get a message that it’s managed by Roku. When I log into Roku I don’t see my HBO subscription. Help. 

0 Kudos
Community Moderator
Community Moderator

Re: HBO subscriptions not showing up

Hi @aclapsadle,

A warm welcome here in the Roku Community!

We understand that you are having problems with your HBO subscription. To be better assisted with your subscription inquiry, you can contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here. Select the Accounts and Billing option to be directed to their contact information.
Best regards,

Eunice L.
Roku Community Moderator
0 Kudos
Roku Guru

Re: HBO subscriptions not showing up

@aclapsadle I hope you have this solved.  If you do not have it fixed, make sure you are using the same email on the HBO account and the Roku account.  When you say log into Roku do you mean using a computer or phone.  You can not log into Roku on a Roku TV or Roku device.

0 Kudos