Account, payments & subscriptions

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Getting charged for canceled subscription

For months now I’ve been getting charged for Roku subscriptions that Iam not subscribed too anymore?? Can anybody help me with this? I don’t want to have to cancel my card but it looks like that my only option….

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Community Moderator
Community Moderator

Re: Getting charged for canceled subscription

Hi @ScottDavis,

Thanks for posting in the Roku Community!

To be better assisted with your canceled subscription that is still charging your card, you can contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. To contact them, kindly refer to this link here.

If there's anything else that we can do to assist you, please let us know.

Best regards,

Roku Community Moderator
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Roku Guru

Re: Getting charged for canceled subscription

@ScottDavis Have you logged into your Roku account on a computer or phone using the same email as listed on your Roku device(s)?  Is it possible you have a second Roku account with a different email address?  Have you tried logging into any of the subscriptions you are being charged for using the website for that subscription and not using Roku?  

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