Account, payments & subscriptions

[terridarrow6884]

I have tried many times but it never says cancel at all on the web site it direct you to it says I don't have a account with eith peacock or CBS which I have never even watched they both are 8.95 PC I need that in my bank account every month bc now it's adding up

[RokuReynan-L]

Hi, @terridarrow6884.

Greetings from the Roku Community!

We appreciate you reaching us about having an issue canceling a subscription. We're here to provide some information.

If you’re still getting charged after you've canceled a subscription through Roku and the billing cycle has ended, follow the instructions on identifying charges you do not recognize. If after doing so, you’re still having issues with a Roku subscription, contact Roku customer support. However, if it’s a direct subscription or a Disney+, Hulu, or Sling TV subscription, contact the streaming services directly for help.

We hope this will be sorted out soon.

Thanks,
Reynan

[RokuReynan-L]

Hi, @Sandrahartlet.

Greetings from the Roku Community!

We understand that you wanted to cancel a subscription. In this case, have you tried the accepted solutions above? If so, you may cancel the subscription through your streaming device.

Here's how:

1. Press the Home  button  on your Roku remote.
2. From the Home screen, use the arrow buttons on your remote to hover over and highlight the app whose subscription you want to cancel.
3. Press the Star button  on your remote.
4. Select Manage Subscription to view the renewal date and access additional options. If you don't see this option, your subscription is not managed through Roku.
5. To cancel a subscription, select Turn off auto-renew.

Furthermore, you may visit this support article on how to manage or cancel subscriptions through Roku

We hope this will be sorted out soon.

Thanks,
Reynan

[Sandrahartlet]

Why does ruku not show  subscription  for peacock  ruku takes payment out monthly  I have been trying  to  cancel  for long time

[Sandrahartlet]

Singing into ruku account does not help. It says I have no subscription  through them . Ruku takes money out of checking account monthly 

[Sandrahartlet]

I don't have h a subscription  to peacock  am being charged 7.99 auto renew stop pay

[Sandrahartlet]

I have went into ruku many time it said don't have any subscription  so why is it taking  money out of  mm debit card

[RokuReynan-L]

Hi, @Sandrahartlet.

Greetings from the Roku Community!

We appreciate you letting us know that you're still unable to cancel your subscription. We're here to help.

Have you tried checking the email address associated with your streaming device? To check, go to Home > Settings > System > About.

Moreover, you may visit this support article on how to manage or cancel subscriptions through Roku

If there's anything else we can do to assist you, please let us know. We're always willing to help.

Thanks,
Reynan

[JWS9518]

@Sandrahartlet 

Have you tried contacting Peacock customer service directly and see if they can help?

[mitchelosborne]

I have  an auto subscription paid by Roku. The subscription does not show using the links to manage subscriptions . I contacted Peacock and they cannot cancel as it is Roku payment. The useless links that are listed by moderators  are just a catch 22 loop. Is there not a human support that will help?