Account, payments & subscriptions

[brandifrey]

I am trying to cancel my MAX subscription which says its setup through Roku. When I log into Roku it says I don't have any subscriptions, but it sure does bill me. HOW DO I CANCEL?

[RokuReynan-L · Accepted solution]

Hi, @brandifrey.

Welcome and thank you for posting here in the Roku Community!

We'd be more than happy to assist you in canceling your subscription.

Have you tried checking the email address associated with your Roku device? 
To check: Home > Settings > System > About.

You may also follow these steps to check your subscriptions:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

If you still haven't seen your subscription, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

Moreover, you may also visit this support article on how to view your Roku purchase history and charges to your account

Hope this helps!

Regards,
Reynan

[LH6]

I am billed $10.71 per month for Max.  It is labeled on my Mastercard as Roku for WarnerMedia G.  I am trying to cancel it thru Roku and they do not show any subscriptions for it.  I contacted Max and they told me I had to do thru Roku.  Nothing works!!!

[renojim]

@LH6, do you have multiple Roku devices?  If so, you may have multiple Roku accounts or you may be signing in at https://my.roku.com using the wrong email address.  Check the email address(es) that are shown on your devices under Settings->System->About.  It's also possible that you entered your payment information on someone else's Roku device if you were visiting, for example.