Doesn't Roku send an email before charging for an annual subscription? We had (have, unfortunately) a Curiosity Stream subscription. My husband set it up and did not know it was on auto-renew. Last January (2024), we saw a charge for it, contacted Roku and had it removed. The person I spoke with did not tell me it was on auto-renew. Cue 2025, and I look at my credit card and see a charge again, in early January. I figure out it is on auto-renew and stop it, contact Roku and they tell me because it is 5 days outside of the 30-day window that they will not refund the charge. So now I am stuck with a service we no longer use and have not used in over a year.
This all could be prevented if they simply sent out an email prior to charging my card, just to remind me the charge was coming up. I would have canceled the auto-renew. But I did not know it was on auto-renew and did not get a reminder email. Just throwing away $40. Thanks for nothing, Roku.
