Account, payments & subscriptions

[brandifrey]

I am trying to cancel my MAX subscription which says its setup through Roku. When I log into Roku it says I don't have any subscriptions, but it sure does bill me. HOW DO I CANCEL?

[RokuReynan-L · Accepted solution]

Hi, @brandifrey.

Welcome and thank you for posting here in the Roku Community!

We'd be more than happy to assist you in canceling your subscription.

Have you tried checking the email address associated with your Roku device? 
To check: Home > Settings > System > About.

You may also follow these steps to check your subscriptions:

1. Sign in to my.roku.com
2. Go to Purchase history & invoices
3. Review your invoices for Content or Products

If you still haven't seen your subscription, you may contact our Account and Billing team for further assistance. Visit our Account and Billing Support page and select the "Account, payments & subscriptions" category. You'll have an option to call or chat with us.

Moreover, you may also visit this support article on how to view your Roku purchase history and charges to your account

Hope this helps!

Regards,
Reynan