Account, payments & subscriptions

[Iona-D]

I would have thought Roku would have discontinued it's third party "All apps in 1 place convenience for it's own customers" subscription option by now.  Bad publicity, obvious spammers, and poor ways of communication with these same customers (email only in this instantaneous communication day and age-give me a break!) would have put off most corporations by now.

[Beegs01]

I have had $4.99 charges hitting my bank account for months for CBS Interactive yet Roku says I don't have that as an active subscription.  I need this cancelled but not my other channels throught Roku (NetFlex, Discovery & Hulu)

Someone please help?

[RokuKarla]

Hello @Beegs01

Thanks for reaching out to the Roku community!

For further assistance with account and billing-related issues, please reach out to our Support team directly here. Then select 'Account, Payments & Subscription' option on the page. They are most suited to help you in this situation.


Regards,
Karla

[Jen13]

Yes I have the same issue too

[Bluejean]

Same issue except mine is $8.61. Please help asap

[RokuMary-F · Accepted solution]

Hi @Bluejean,

Welcome to the Roku Community!

Please be aware that all transactions from Roku appear with the company name ("Roku") on credit card and bank statements.

I would highly recommend creating a Roku PIN for your account to avoid any further unwanted purchases on your Roku account in the future. For more information about How to create, reset, find, or delete your PIN for your Roku account | Official Roku Support

You may also refer to this link: What to do if there is a charge you do not recognize | Official Roku Support

For further assistance, it may be more effective for you to get help from our billing team. Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.
Let me know if you have any other questions.


Best regards,
Mary

[CRB46]

How do I contact the billing team to cancel this monthly fee.  I have not had this channel for several months and would like a refund.

[RokuKarla]

Hi @CRB46

Thanks for posting in the Roku Community!

For these issues, please see @RokuMary-F post above. Our billing team will be the best one to help regarding your concern.

We hope it helps!

Regards,
Karla

[Asanders]

I'm having the same problem. A charge for $5.46 for Roku for CBS interactive shows up monthly. When I log on to my Roku account it does not show a subscription and all the subscriptions I do have show up. I've tried to resolve this on my own but keep hitting a wall. I can't figure out what this is and why I'm paying for it.

[RokuKariza-D]

Hello @Asanders

Thanks for the post.

For account & billing concerns, it may be more effective to get help from our Billing team. You can contact them here and then choose Accounts, payments & subscriptions. They are the best ones to help you out with that matter.

All the best,
Kariza