Account, payments & subscriptions

[cclove]

I'm being billed for a Discovery + accountand I cant seem to find out how to cancel it. It shows up on my card statement each month as a Roku charge but it doesn't show up in my Roku subscriptions and I can't cancel it through the Discovery + website. How do I cancel it?

[RokuReynan-L · Accepted solution]

Hi, @cclove.

Welcome and thank you for posting here in the Roku Community!

We understand that you're having an issue canceling your subscription. No worries, we'd be happy to help you with this.

To start, have you tried checking the email address associated with your streaming device? 
Here are the steps: Home > Settings > System > About.

There are two ways to cancel a subscription, via the website and through your streaming device.

Here are the steps to cancel a subscription via the website:

1. Sign in to my.roku.com 
2. Go to My Subscriptions.
3. Under Active subscriptions, select the subscription you want to cancel.
4. Select Manage subscription and then select Turn off auto-renew. 
   Turning off auto-renew means you've canceled your subscription and you will not be billed for it in the future.

You may visit this support article on how you can cancel your subscription through your streaming device: How to turn off auto-renew and cancel a subscription

Hope this helps!

Regards,
Reynan