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HHodge
Newbie

Peacock subscription active and paid through ROKU but can’t access on my TV.

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Why can’t I sign in to Peacock? I have a subscription. I also contacted Peacock and they’re not showing I have this subscription but I clearly do. When I sign into Roku.com it shows I have an active subscription and my next bill is not due until 6/30. 

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HDMIGuy
Roku Guru

Re: Peacock subscription active and paid through ROKU but can’t access on my TV.

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@HHodge 

If you subscribed to Peacock through Roku, how are you  trying to access it? 

Typically subscriptions to premium apps made through Roku are accessed from within The Roku Channel, not on the channel's own discrete app.

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HDMIGuy
Roku Guru

Re: Peacock subscription active and paid through ROKU but can’t access on my TV.

Jump to solution

@HHodge 

If you subscribed to Peacock through Roku, how are you  trying to access it? 

Typically subscriptions to premium apps made through Roku are accessed from within The Roku Channel, not on the channel's own discrete app.

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