Account, payments & subscriptions

[Wi-Fi]

I updated my account and can't connect to my peacock service

[RokuJanadeeK · Accepted solution]

Hi @Wi-Fi,

Thanks for posting in the Roku community!

For this concern, it may be more effective for you to get help from our account-billing team. The appropriate support team can be reached via chat or phone call. Please contact them directly here. Choose the option from the drop-down menu for "Account, payments, and subscriptions," and you'll be able to reach a live representative from there.

We appreciate your patience with this matter.
Regards,
Janadee

[joseph1445]

i set up two tv on roku but i only want them on one account. how many roku accounts do i have?

[joseph1445]

how many roku accounts do i have?

[Strega2]

You can go to each Roku and select settings -> system -> about to check whether they are connected to the same account.  (This doesn’t guarantee that you haven’t created additional Roku accounts without connected Rokus, but most people don’t do that.)

[HDMIGuy]

@joseph1445 On each of the Roku devices go to settings, system, about and note the email address.  If the two email address are the same you are using the same Roku account on both devices.  If the email addresses are different you have two different Roku accounts.  If you have the devices on two different email accounts you will have to do a factory reset on the device that you wish to change accounts on and then set it up using the same email address as the first Roku device.