Hi @Wi-Fi,
Thanks for posting in the Roku community!
For this concern, it may be more effective for you to get help from our account-billing team. The appropriate support team can be reached via chat or phone call. Please contact them directly here. Choose the option from the drop-down menu for "Account, payments, and subscriptions," and you'll be able to reach a live representative from there.
We appreciate your patience with this matter.
Regards,
Janadee
Nadee K.
Roku Community Moderator