@cnes, if it doesn't show up in your Roku subscriptions then Roku isn't charging you (in spite of what the description may say on your statement which can literally say anything), so they can't help you. The only other possibility that would involve Roku is if you have multiple Roku devices linked to different Roku accounts. Check the email address that's displayed under Settings->System->About. If they're all linked to the same account (email address) and that account doesn't show any subscriptions then it's time to call your financial institution to report the fraudulent charge. Roku can't help you with that.
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