Account, payments & subscriptions

[ericadouglurten]

We are having the same issue with being charged $4.99 with CBS interactive and paramount plus $4.99 as well. We have a subscription to paramount plus but nothing with cbs. 

[RokuKarla]

Hello @ericadouglurten

Thanks for the inquiry.

For further assistance with account and billing-related issues, please reach out to our Support team directly here.. Then select the 'Account, Payments & Subscription' option on the page. They are most suited to help you in this situation.

We hope it helps!


Regards,
Karla

[chelseaboothe3]

I am also getting charged for this and do not have this subscription.  I cannot figure how to cancel it

[RokuKariza-D]

Hi @chelseaboothe3

I hope you're doing well.

Please see @RokuKarla's post above. Our billing team is the best ones to help you with that matter. 

All the best,one
Kariza

[chelseaboothe3]

Thank you.  How do I get in touch with the billing team?

[HDMIGuy · Accepted solution]

@chelseaboothe3 CBS interactive is likely Paramount+.  Login to your Roku account and go to  manage subscriptions. 

[chelseaboothe3]

I don’t have any subscriptions. I have an outstanding ticket with roku to try and get this resolved.  This has been such a pain to get this fixed.  This seems very shady to have recurring charges when you do not have any subscriptions under your account…

[K9kelsey]

I have the same issue.  $9.99 charge to Roku for CBS Interactive.  How do I resolve this?

[Anonymous]

Hi @K9kelsey

Thank you for the inquiry!

For these issues, it may be more effective for you to get help from our billing team.
Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments & subscriptions" and they are the best ones to help you out with that matter.

We hope it helps!


Warm Regards,
Lianna

[jdb43]

Roku is Billing me twice for CBS Paramount+. Trying to contact support is a waste of time. Looks like my only solution is to unsubscribe and lose my money. I will no longer recomend ROKU.