I am constantly having issues with my Roku and streaming. When I check connection it shows Excellent Wireless signal strength but Poor (0Mbps) Internet download speed. I called my ISP and they had me do a speed test on laptop next to TV and shows 33.73 download mbps via speedtest.net. Sometimes we can watch but mostly we cannot any more. The tech guys at ISP thinks its my device as no other issues with phone or laptop with service. Thoughts?
Thanks for the inquiry.
Have you tried changing the wireless broadcast channel on the router to see if this improves your network connectivity?
Check out some additional wireless troubleshooting tips here:
Tips for improving the wireless connection to your Roku® streaming device
Please keep us posted.
Thanks,
Danny
I have the same issue. I'm using a Roku Premiere (which I bought used) connected to a wireless router/modem that's about 15-20' away. The cords attached to the router aren't long enough to move it any closer to the Roku. My Internet service through Mediacom is 100 Mb/sec, and I have an Amazon Fire tablet and a Kyocera cell phone that can both connect to my WiFi network with no issues. I've tried changing the wireless broadcast channel and enabling the 5GB signal through my router's control panel; neither of these have worked. I do seem to get better download speeds at night for some reason, but that doesn't do me much good first thing in the morning when I want to catch up with a few YouTube videos before I go to work. Are there any other ways to fix this, or should I just upgrade to an Ultra and use a wired connection instead?
I am having the same issue. It started about a week ago. I have 2 other Roku devices that work perfectly fine. I have a Roku tv and than I have 2 Roku express. The one in my daughter's playroom is the one that is saying "internet download speed is poor". I changed the channel, nothing, moved my router closer, nothing, I took the Roku out of her play room and plugged it into the tv in the front room it says it again. I plug the "original Roku back in the front room, no problem. I even bought a new Roku tv and it gave me the "internet download poor". I've done nothing different!!! How do I fix this. 🤬
Hi Danny, this problem is very unusual, my Nvidia is showing 80mbs down with an ethernet connection and on the same connection my Roku TV is reporting between 12 - 14 mbs down. If I run analiti I show about 80mbs download?
I'm not Danny. And I am waiting on a response for a few months now. Download speeds inconsistant with ROKU only. I have three. All have intermittant problems. All the same...download speed.
My Roku Premier+ is connected via a 5 ft ethernet cable to the router. I verified the connection from the router to the Roku is able to download 230mb but when I run the speedtest on the Roku it says I am only downloading 64mb which is causing issues when I watch 4k content. How can I fix this problem?
It's doubtful anything can be done about this "problem". 64Mbps should be more than adequate for anything. You're "problem" likely lies elsewhere.
I am having the same problem all device working fine in my house except my Roku expressses. I have 2 and they both stpoed working at the same time. They now say I have an excellent connection but poor download speed 0 Mbps. Do you ever get yours fixed? The fact that they both stopped at the same time make wonder if there was a bad update.
I have a Roku express and I encountered the same problem on Saturday too, and it's still not working.
I have the same issue. It was working fine until yesterday and it has not worked since yesterday. Check connection, reconnect and still getting no internet and 0 mbps download speed although wireless connection rated as excellent. I unplugged tv and modem and replugged them but still not working. Please any solution?
Same issue here. I have between 400-500 Mbps from the router sitting directly behind my TCL Roku TV, both WiFi and ethernet. Whether I connect Roku via ethernet or WiFi, I only get between 40-80 Mbps on the roku test.
TV is TCL 65C807, updated with current firmware.
That's probably as good as it gets and better than it needs to be. If you're not having issues then there's no reason to check the speed.
I have 3 wireless sticks and 1 wired connection. All were great for a long time, then 1 wireless stick went south. Check connection, reconnect and still getting no internet and 0 mbps download speed although wireless connection rated as excellent. Finally tried just unplugging power to the stick and let it sit for a minute or so. plug it back in, turn on tv, give it a minute to connect to network and then do a check connection in settings and bingo, both wireless connect and internet connect with green checks and then it shows 76 mbps download speed. Did it to all three wireless sticks and all is well with improvements up close to my wired roku devices which scores 88 MBPS download speed. My wireless channel is 36 and I never changed that because at this point all is well so why bother with all that.
Hope this works for everyone.
Same issue here...all of my other devices are getting 200+ Mbps download and my Roku Premiere says it’s only getting 13 Mbps and it’s about 10 ft. away from the router (on the other side of a wall; same with the other devices). Please advise why this is happening, as this is a new Roku device. Thanks!
I have the same issue, until 2 weeks ago it worked perfect, but now I have excellent signal and 0Mbps
I've tried rebooting, upgrading... Nothing worked
Need help!!
Hi, I had a problem with one wireless stick out of 3. I unplugged it from the tv and also physically disconnected the power to it and let it sit for 5 minutes or so.
Then I plugged it back into tv and powered it up and reconnected to my wireless router with SSID and password.
After that my download speed came back and it has been fine since then.
Good luck
Not your device. I have 3, all have same problem. Paid for a yearly program...no change. Website directed to...not available
I'm having the same issue, I have 100/10 Mbps optical fiber Internet and my Roku TCL 55R617 TV doesn't show more than 30Mbps (shows "good" when using the Check Connection tool). It doesn't matter if it is Wi-Fi or wired, it will always show the same and now I'm starting to get a lot of buffering issues when streaming 4K in YoutTube. I should be getting 100 since this is supposed to be a Megabit internet port, this is really frustrating. Roku, you need to solve this ASAP.
I have had this problem all year. I called Spectrum many times and it was finally after getting a new phone and not receiving a picture text because I was on wifi not data that they sent a tech over to actually deal with their problem. It took them four hours to run a new line from the pole to my living room. Small Wonder these companies will try to blame anything, such as a simple Roku device, to avoid getting into a job like that.
I had this same exact problem and I just fixed it 5 minutes ago. I don’t know if it’s gonna work for you but I just moved the roku box into a more open area with nothing around it. This is what worked for me and I been having this problem for a while so I hope this works for you too
This just happened to me and it was maddening, but I was able to resolve the issue and it turned out to not be the Roku's fault.
It turned out that my router was broadcasting on two different networks, a 5G and 2.4G. The Roku could only connect to the 2.4H network but all of my other devices were registering fast connection speeds on the "-5G" network. I tried connecting to the 2.4G with another device and verified that it was down. I reset my router a few times until the 2.4G network came back online and that resolved the issue with my Roku.
I’m having the same issue and this is a brand new a Roku Premiere, 2 months old. I have tried everything.
Thanks for the post.
Please answer the following questions so we can get a better understanding of what you are seeing:
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
- Have you tried moving the device closer to your router to see if you can get connected?
With more information we will be able to assist you further.
Thanks,
Danny
RokuDanny-R wrote:Thanks for the post.
Please answer the following questions so we can get a better understanding of what you are seeing:
- Have you tried changing the wireless broadcast channel on the router to see if this will allow your device to connect?
- Have you tried moving the device closer to your router to see if you can get connected?
With more information we will be able to assist you further.
Thanks,
Danny
Have you read all the posts in this topic? Roku clearly has a fundamental flaw that sharply underutilizes available bandwidth regardless of connection attributes. Any wireless channel or speed and Wired even as the only node on the network yields the same problems.
what is Roku doing about this?
