Internet download Speed is Poor
I am constantly having issues with my Roku and streaming. When I check connection it shows Excellent Wireless signal strength but Poor (0Mbps) Internet download speed. I called my ISP and they had m...
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Thanks for the inquiry.
Have you tried changing the wireless broadcast channel on the router to see if this improves your network connectivity?
Check out some additional wireless troubleshooting tips here:
Tips for improving the wireless connection to your Roku® streaming device
Please keep us posted.
Thanks,
Danny
I have the same issue. I'm using a Roku Premiere (which I bought used) connected to a wireless router/modem that's about 15-20' away. The cords attached to the router aren't long enough to move it any closer to the Roku. My Internet service through Mediacom is 100 Mb/sec, and I have an Amazon Fire tablet and a Kyocera cell phone that can both connect to my WiFi network with no issues. I've tried changing the wireless broadcast channel and enabling the 5GB signal through my router's control panel; neither of these have worked. I do seem to get better download speeds at night for some reason, but that doesn't do me much good first thing in the morning when I want to catch up with a few YouTube videos before I go to work. Are there any other ways to fix this, or should I just upgrade to an Ultra and use a wired connection instead?
I am having the same issue. It started about a week ago. I have 2 other Roku devices that work perfectly fine. I have a Roku tv and than I have 2 Roku express. The one in my daughter's playroom is the one that is saying "internet download speed is poor". I changed the channel, nothing, moved my router closer, nothing, I took the Roku out of her play room and plugged it into the tv in the front room it says it again. I plug the "original Roku back in the front room, no problem. I even bought a new Roku tv and it gave me the "internet download poor". I've done nothing different!!! How do I fix this. 🤬
Thanks for the note.
We would recommend checking out some wireless troubleshooting tips on our Support page here: Tips for improving the wireless connection to your Roku® streaming device
If adjusting your wireless network isn't helping, send me a PM with your Roku account email address and the serial number of your Roku device. I'll get you in touch with our support team to see if there's anything else we can do to help.
Thanks,
DannyI have 3 wireless sticks and 1 wired connection. All were great for a long time, then 1 wireless stick went south. Check connection, reconnect and still getting no internet and 0 mbps download speed although wireless connection rated as excellent. Finally tried just unplugging power to the stick and let it sit for a minute or so. plug it back in, turn on tv, give it a minute to connect to network and then do a check connection in settings and bingo, both wireless connect and internet connect with green checks and then it shows 76 mbps download speed. Did it to all three wireless sticks and all is well with improvements up close to my wired roku devices which scores 88 MBPS download speed. My wireless channel is 36 and I never changed that because at this point all is well so why bother with all that.
Hope this works for everyone.
I’m having the same problem download speed is slow. How do I fix this.
I am also having the same problem. My ISP shows fast speed. When I speed test on laptop and phone, I get high speed. But as of last night, BOTH of my Roku Devices (one is Express, the other is built-in to TCL TV) are getting "Poor" speed (0 to 1 Mbps).
Reset your network connection in the advance settings menu. Then go to network menu and log back into your wireless internet.
Having the same problem no fix found and I upgraded to an Ultra that worked temporarily but now doing the same thing as well as dropping the signal all together if doing a check connection test even if the streaming seems fine so now I can’t even see what speeds it’s actually getting ,, had no problems with Roku for Four plus years and now I’ve got nothing but
I am sorry to hear this. As I have mentioned before, this drove me crazy for several months and then suddenly the problem stopped on all three of my Roku devices. I have no idea why they can fix it for some and not for others. And don't let them tell you it is a router problem or an ISP problem or a WiFi problem. It is definitely their problem.
If 1% of Roku's devices are problematic then I consider that to be a win for myself and my 5 Roku devices that I own. Roku, and the TV manufactures only really care about supporting the devices that are under warranty. Currently, my soundbar, subwoofer and 3 TVs have no issues that I am aware. All of the issues in the past have been resolved by the Roku upgrade to OS 10 and YouTube fixing it's own channel.
