My #Roku Streaming Stick + (3810, 3811 series) remote went through new batteries about every 3 months (average use; never used the headphones feature). I read here that it was a#Roku Streaming Stick + (3810, 3811 series) specific problem, so I replaced it with an #Roku Ultra (4800 series) about 10 weeks ago. Just got the low battery warning yesterday. I’ve exclusively used Roku’s since 2011 and never had this problem until I bought a Stick+ in 2019. Now I replace batteries in my remotes every 2 to 3 months without fail. Is there any fix for this? It’s super frustrating b/c the Stick+ worked fine except for the remote’s battery issue and I effectively wasted $$ on a product that does the exact same thing.

I’m glad that you’re an ambassador for Roku but I have a jailbroken Firestick and an Apple TV, none of those remotes drain as fast as a Roku Streaming Stick+ does… you’re trippin’. To each their own!

Months? I just said I can go years without having to replace my Xfinity XR11/15 batteries… As you can tell from this thread, you have a unique situation. A bunch of us here can’t go 2 weeks.

jex I read what you said. And multiple months is the normal life expectancy for batteries on a Roku remote. Same for Chromecast with Google TV. Same with Fire TV. Apple TV has a rechargeable remote, but months without recharging fits there too. So, months is normal for streaming device batteries.I also say that my situation is not the unusual one. There are literally millions and millions of Roku users. If this was a common thing, the board would be overwhelmed. Poor battery life happens, but it's a very small percentage of users that have this issue.

Hi Rdm81563 Thanks for reaching out here in the Community! It looks like your remotes aren't affected by the rapid battery drain issue on some of the Roku models. Please be advised that for normal use, the remote battery may indeed last for two months or longer. Most reports we are receiving that are related to battery drain only last for days or weeks. Thank you for your understanding. All the best, Kariza

I appreciate your quick reply. My understanding from your reply is that it is normal for me to have to replace the batteries every 2-3 weeks in my Stick+ and every 8-9 weeks in my Ultra. Is that correct? If so, who may I contact to request a refund for my Ultra (purchased 2 months ago)? I am extremely dissatisfied with these products after owning no other streaming device but Roku’s for 10+ years.

Do all Roku’s drain remote batteries so fast?

93 Replies

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wentwest
Newbie
4 years ago
I'm also a member of this club, buying batteries. They last about 10 days, and I carefully turn off the television at a power strip when I'm done with it, daily. The Roku is only powered from the TV USB port(s).
Device Number: 3810X Streaming Stick+
Serial Number: YH0074350621
Device ID: C13957350621
Software OS/ver: 10.5.0, build 4208-50
Steps to reproduce problem? None. It happens constantly.
- RokuMary-F
  Community Moderator
  4 years ago
  Hi wentwest,
  
  Thanks for posting in the Roku Community!
  
  Please be aware that your device is no longer under warranty. If you need a replacement remote for your Roku device, you can purchase a compatible remote on our Products page here
  
  For more information about our device warranty, visit our Support page here: Player warranty and license agreement
  
  If you need further assistance, feel free to contact Roku Support or keep us posted here.
  
  Best regards,
  Mary
- DrinksFF
  Reel Rookie
  4 years ago
  So I accidentally fixed the issue. One night as my girlfriend and I chilled on the couch, the remote was kicked into a large glass of water. After drying it in rice for 3 days, I put in the same batteries and tried it out. Not only did the remote still work the same as before, it no longer eats batteries. It has the same batteries in it as when it fell in the water and it's still working like a dream. No issues anymore.
mjkatona
Newbie
4 years ago
My remote for the Streaming Stick + is eating batteries in about 7-8 days. sn/213164381348. I bought it three weeks ago and have just installed my third set of new batteries.
Please help
- RokuKariza-D
  Retired Moderator
  4 years ago
  Oldtimeuser mjkatona
  
  Thanks for reaching out.
  
  I have passed along your information and concern to our Support team. They will follow up and further assist you through email.
  
  All the best,
  Kariza
  - Choppy
    Binge Watcher
    4 years ago
    I was sent a replacement remote by Roku and its working perfectly with no overnight battery drain or the batteries getting hot,thank you, its all resolved
jff1885
Reel Rookie
4 years ago
It seems like this is a common issue, but I haven't actually seen a solution from Roku in any of the other threads. I have a 4800X-Roku Ultra with a voice remote, which I purchased about a year ago. At first, the remote batteries would last for about 2-3 months before I had to replace them.
But starting about two months ago, batteries would only last for about 2 weeks. In someone else's post about this from a few weeks ago (which I can't find at the moment), a Roku employee responded that the engineers had fixed the problem, and all we needed to do was restart the system and re-pair the remote. So I put in new AA batteries, restarted my Roku, and re-paired the remote about two weeks ago. Today, I checked the battery level. and I'm already down to 30%.
Most of the threads I've seen on this, the Roku employees' responses don't actually offer any help. The one "solution" that I did see didn't actually do anything (see above). Is there any real fix for this? Or is it time to switch to a Fire Stick? I've been a loyal Roku user for years, but I've been seeing more and more technical issues over the last few years, and my patience is wearing thin.
- Imrosed
  Binge Watcher
  4 years ago
  I agree. I was told to provide my serial # etc and once I did, was told it was no longer under warranty. Oh, and I could buy another Roku…right I’m going to run right out and do that…This remote is barely a year old, if that. I’ve owned multiple roku devices and never had the issue with batteries draining in a week or less. In fact, they would last months, as this one did when I first got it.
  I recently tried another solution that was offered by Roku to do a factory reset on the Roku itself . Definitely a pain, because you have to re-log into half of your channels. That was about a week and a half ago, and am currently at 78%, so we’ll see. It seems like it can show a high number and then stop working suddenly
  
  Sorry for the rant, but agreeing that Roku is not offering a solution to something that’s obviously their problem.
  - Wolbachc
    Binge Watcher
    4 years ago
    I will never buy a Roku again. I have 3 with the same issues.
- RokuKariza-D
  Retired Moderator
  4 years ago
  Hello jff1885
  
  Thanks for bringing this to our attention.
  
  The remote battery drain issue requires help from our Support team. Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.
  
  Once we have the information needed, we'll be able to forward it to our support team for further assistance.
  
  All the best,
  Kariza
  - nortonj79
    Newbie
    4 years ago
    Having the same issue. Batteries last 3-4 days tops. Please escalate.
    Model: 3810X
    Serial: YH00AJ132549
    Software: 10.0.0 build 4209-50
1EyedKristyRae
Newbie
4 years ago
I have a Roku Premiere+ Model 3921RW that I bought off Amazon a couple months ago. My only complaint is that the remote goes through batteries about twice a week. If I use rechargeable batteries, it's about every 2 to 3 days. If I use non-rechargeable it's maybe every 3 to 5 days. So frustrated!! Why is this happening?? If I am going to have to buy a different remote (perhaps the more basic one that doesn't use as much battery life) then I might just replace the whole thing with an Android based streaming device.
Please...help....
RokuKariza-D
Retired Moderator
4 years ago
Hi Rdm81563

Thanks for reaching out here in the Community!

It looks like your remotes aren't affected by the rapid battery drain issue on some of the Roku models. Please be advised that for normal use, the remote battery may indeed last for two months or longer. Most reports we are receiving that are related to battery drain only last for days or weeks.

Thank you for your understanding.

All the best,
Kariza
- Oldtimeuser
  Reel Rookie
  4 years ago
  How do I get help with this issue? I have nine Roku working, several sticks with fast battery drain, and one is burning batteries in a day. I’ve tried to post replies to other posts, but don’t get any response from a Roku agent. If you are listening, Roku agent, please get me a little help!
  Thanks
  - Oldtimeuser
    Reel Rookie
    4 years ago
    I have a 3810x with serial #YH007T784520
    Remote burning through batteries in a day. I have nine Roku players but this one is a problem. A little help please.
- LanceW
  Newbie
  4 years ago
  It’s the same exact thing with my Roku remotes. I always buy Duracell batteries with everything I use and these remotes are draining them within a week or two.
  - RokuKariza-D
    Retired Moderator
    4 years ago
    Hey LanceW
    
    We're here to help.
    
    Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.
    
    Once we have the information needed, we'll be able to forward it to our support team for further assistance.
    
    All the best,
    Kariza
- 1EyedKristyRae
  Newbie
  4 years ago
  I'm definitely experiencing the rapid battery drain issue - lucky if I can get 3 days out of new batteries. Model 3921RW. What do I do? I don't want to spend money on a new remote.