Forum Discussion

Rdm81563's avatar
Rdm81563
Reel Rookie
5 years ago

Do all Roku’s drain remote batteries so fast?

My #Roku Streaming Stick + (3810, 3811 series) remote went through new batteries about every 3 months (average use; never used the headphones feature). I read here that it was a#Roku Streaming Stick ...
remotes
Roku Batteries Questions
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
4 years ago

Hello jff1885

Thanks for bringing this to our attention.

The remote battery drain issue requires help from our Support team. Please reply here with the serial number of the Roku device associated with the affected remote. It can be viewed by navigating to Settings > System > About.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

nortonj79's avatar
nortonj79
Newbie
4 years ago

Having the same issue.  Batteries last 3-4 days tops.  Please escalate.

Model:  3810X 

Serial:  YH00AJ132549

Software:  10.0.0 build 4209-50

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    4 years ago

    nortonj79

    Thanks for the post.

    I have passed along your information and concern to our Support team. They will follow up and further assist you through email.


    All the best,
    Kariza