Forum Discussion

GRRick's avatar
GRRick
Reel Rookie
2 months ago
Solved

Alexa can't control my TCL Roku TV since I switched to Alexa+

TV is less than a year old. With Alexa, I could control the TV volume, pause whatever was playing, etc. Everything worked fine. Since switching to Alexa+, all I can do with Alexa+ is turn the TV on/off. Can't control anything else. I see that the Alexa skill for Roku been updated in two years so I'm hoping Roku will update the skill soon and correct the problem. Does anyone have any information concerning an updated skill or a work-around to the problem? I've already removed the Roku skill from the Alexa+ app and re-installed it but that had no affect.

tv & player features
tv & player support

20 Replies

  • PeachUK's avatar
    PeachUK
    Newbie
    16 days ago

    We have been having all of these problems the past few days. Discovered that our Alexa had upgraded to Alexa+. We had a conversation with Alexa about it. She didn’t offer much help. In frustration I asked to go back to the old Alexa and she asked if we wanted to do that. I said yes, and now old Alexa is back and all of the Roku commands are working again. As a side note, the free versions of some games like Jeopardy and Pointless also wouldn’t work - but now we’re back to our original Alexa, the free version works again. 

    • RokuRhea-V's avatar
      RokuRhea-V
      Community Moderator
      16 days ago

      Hey there! PeachUK​ 

      To help us look into this further, could you share the following details?

      • Roku device info: Software version, Device ID, and Serial Number (found in Settings > System > About).
      • Tracker ID Software version and build (press Home 5 times, then Back 5 times when the issue occurs)
      • Phone Make/Model


      Let us know when you can!

      Roku Community Team

  • RokuSuzyL's avatar
    RokuSuzyL
    Community Moderator
    2 months ago

    Hey there GRRick​  and Cameron11​ 

    Sorry for the delayed response. We'll try to look into it. Could you share the following details?

    • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
    • Tracker ID (Press Home five times, then press Back button five times)
    • App build version (Highlight the app from the Home Screen and press the Star * Button)
    • Alexa Model


    Let us know when you can!

    Roku Community Team

    • GRRick's avatar
      GRRick
      Reel Rookie
      2 months ago

      TCL model: 75S451 (Roku TV Model: G140X)
      Device ID: SOJWF39KK5RX (X012007KKR5X)
      Serial number: X012007KK5RX
      Software version: 14.6
      Tracker ID: RX-307-322
      App build version: 9916-CG
      Alexa Model: Echo Show 8 2nd Gen & Echo DOT 4th Gen

      • RokuSuzyL's avatar
        RokuSuzyL
        Community Moderator
        2 months ago

        GRRick 

        Thank you for providing the requested details. We've passed this along to the right team for a closer look. 

        If you need anything else in the meantime, feel free to reach back out!

        Roku Community Team

  • Cameron11's avatar
    Cameron11
    Channel Surfer
    2 months ago

    Roku stopped working with Alexa about 2 months ago. I have tried every troubleshooting tip and suggestion and still will not work! Any suggestions? I even made sure all the names of everything are matched in the apps. It always worked in the past. What’s going on. Please help!!!

    • MikeSW1974's avatar
      MikeSW1974
      Streaming Star
      2 months ago

      Having the same trouble. I disabled the Roku skill in Alexa and added it back but no luck. When I try to link the device back to Alexa the page says something went wrong 

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 months ago

        MikeSW1974​!

        To assist you better, please provide the following information:

        • Roku device model, serial number, device ID, and OS version (found in Settings > System > About).
        • Tracker ID (press the Home button 5 times, then the Back button 5 times when the issue occurs).
        • App build version (select the app on the Home screen and press the * button).
        • Alexa model.

        Looking forward to your response.

        Thanks,
        Roku Community Team

    • Cameron11's avatar
      Cameron11
      Channel Surfer
      2 months ago

      It seems like random WiFi plugs are stopping. This may be a Alexa issue especially with the new Alexa +   Not sure what direction to go next. Ohh, also WiFi plugs that I reconnected from scratch yesterday and they worked stopped working today?! This is mind blowing. 

    • Cameron11's avatar
      Cameron11
      Channel Surfer
      2 months ago

      have done all suggested options troubleshooting with no luck! I even changed out the smart plugs thinking the old plugs went bad but no luck. However. It all seemed to start about the time I got a new Roku sound bar! I don’t know if that could be the reason why but it all seemed to start changing about that time. Groups just won’t work on SOME commands and when I ask Alexa why she says that groups no longer with?  Not sure what or why all this started happening as it worked great not to long ago? Any suggestions other than the suggested ones you get on line would be great