Forum Discussion

GRRick's avatar
GRRick
Reel Rookie
2 months ago
Solved

Alexa can't control my TCL Roku TV since I switched to Alexa+

TV is less than a year old. With Alexa, I could control the TV volume, pause whatever was playing, etc. Everything worked fine. Since switching to Alexa+, all I can do with Alexa+ is turn the TV on/o...
tv & player features
tv & player support
  • RokuJohnB's avatar
    RokuJohnB
    2 months ago

    Thanks for the follow- up, Cameron11​!

    Please check out this support article here.

    Hope this helps.

    Roku Community Team

Cameron11's avatar
Cameron11
Channel Surfer
2 months ago

Roku stopped working with Alexa about 2 months ago. I have tried every troubleshooting tip and suggestion and still will not work! Any suggestions? I even made sure all the names of everything are matched in the apps. It always worked in the past. What’s going on. Please help!!!

Cameron11's avatar
Cameron11
Channel Surfer
2 months ago

It seems like random WiFi plugs are stopping. This may be a Alexa issue especially with the new Alexa +   Not sure what direction to go next. Ohh, also WiFi plugs that I reconnected from scratch yesterday and they worked stopped working today?! This is mind blowing.