Roku device Turns Off At Startup

Overall, it's really shocking that so many consumers would take the time to find a place to post their complaints, only to be met with completely inept moderators who really seem to struggle with any kind of logical reasoning required to listen to consumers, understand, and come up with some kind of intelligible action to remedy the problems. I'm really hoping these 'moderators' are just very poor AI agents and not actual people being paid for a job they are doing so poorly. It's very clear that the problem is with the Roku software update, yet every response or solution provided by the 'moderators' seem to address everything except their software problems. You can't pretend these problems away and mark solutions on a moderators post that doesn't solve any of the problems. What the **bleep** is goin on in this company? Is this why your stock has been dropping? 

This is not happening on my Roku TV.  It is happening on the TVs that use the Roku stick.  It seems to have started after the latest recent software upgrade.  The TV can be started and gains access to the Roku when using the remote that came with the TV so the problem must be with the Roku software.  Please troubleshoot the latest software upgrade or revert back to the previous version.

Mary, 
I too am shocked at your response. We know that powering the Roku stick from the brick circumvents the problem, however this is just a work-around and not a solution. Although you are right that the sticks themselves aren't powering off, somewhere in the software there is a communication going on between stick and remote which is causing the remote to power the TV off, even when the remote is not facing the TV. How that is or why that is I have no clue, but I'm sure that if you recreate the problem in your lab, you'll see what we're all talking about. This all started after the update that occurred in April so you need to compare and test with the pre-April version. I'm sure that if the engineers put their heads together on this, they can come up with a real solution and not a work-around.

Same issue, it takes 2-3 attempts to actually allow get my TVs to stay on - I have 2, both with sticks, both just started having the problems within the past few weeks. All equipment is several years old which led me to believe it was the newest update on my rokus.

Anxiously waiting for the next update in the hopes that it fixes this issue.

Yes, I am powering Roku Streaming Stick via USB. It has functioned this way just fine for years, right up until that update a few months back. Ever since then, on first use each day,  when using my Roku remote to power on my Roku and TV, the TV is shut down just as the Roku homepage is loaded. It's as if the remote sends out a second power command just as the cache is loaded, which turns off the tv. When I power it up again after the forced shut down, everything then stays on as it should.  My TV is a Samsung UN55EH6001, and here's a snap of the Roku data you requested.

Mary, I made you a video to help you understand the issue. https://www.youtube.com/watch?v=RWTkgoCGing

Im having the same issue.  Looks like we need a new software update. 

Im having the same issue.  Looks like we need a new software update. 

I'm having the same issue...and it is infuriating to see these supposed assistant accounts keep asking for the same question..how has Roku engg not already gathered enough data (or maybe recreated it in their lab)?

At this point I highly doubt these bots have any official Roku connection, and none of the pictures/complaints/videos are even reaching the technical support team from Roku.

I'm having the exact same issue with my streaming stick.