https://drive.google.com/file/d/1Dv7Im2zpz25dmghVIm0TjaBwHS0nohh8/view?usp=drivesdk This issue started about a month or so ago, I’m guessing. It’s happening on all 3 of our Roku stick operated TVs. None are Roku TVs. I have an iPhone, so did a video from one of the TVs but have to download the Google Drive app and figure out how to send the video through that I guess. Basically it just shows the TV briefly powering on and then turning off. So I looked up info on 2 of the 3 TVs so far, the kitchen and the office. Haven’t done the bedroom yet. One thing I’ve noticed is it always seems to happen the first time we turn it on in the morning, we then have to turn it on again 2 or 3 times, before it works. After that, later in the day, it will often turn on the first time. Kitchen: Roku Streaming Stick Model 3810X Serial# YH00FV032116 Device ID: C1396F032116 Software Version 14.5.4 Build 5944-50 Office: Roku Streaming Stick 3810X Serial # YH00GS204245 Device ID: 21504G204245 Software Version 14.5.4 Build 5844-50 GC Version 13.10.10 Issue ID: 45-169-519 But per your instructions, I’m not sure what Tracker ID is.

I'd like to respond to this. I too am having the same issues on all three of my Roku streaming sticks. They've all been updated to version 14.5.4, Build: 5944. This update occurred in late April on all three. Ever since then we have experienced the same issue on all three where you turn on the TV which powers on the Roku, but then right when they're initializing the home screen, the TVs power off. This happens multiple times until eventually the stick allows the TV to remain powered on. At first I thought it was an HDMI issue on only one TV (where I noticed it first) so I switched HDMI ports. Same problem. Then I decided to try the stick in another TV, that's when I discovered it was happening to more than one stick. Then I learned it was happening to all three. This is not a coincidence, its a software "feature". Apparently the latest update is causing the stick to require more power than the USB port on the TVs can provide. The fix is to plug the stick directly to the wall outlet. I did that on one TV to test. Its plugged into a power strip situated right behind the TV. I power on the strip which powers up both TV and Roku at the same time. Since then I've had no problem with that one stick. I intend to do this for the other two as an interim work-around, however it would be appreciated if you Roku guys would look into the last software update and figure out what's making it require more power to run.

This is not happening on my Roku TV. It is happening on the TVs that use the Roku stick. It seems to have started after the latest recent software upgrade. The TV can be started and gains access to the Roku when using the remote that came with the TV so the problem must be with the Roku software. Please troubleshoot the latest software upgrade or revert back to the previous version.

Immediately after turning on the tv using the Roku remote, block the IR output of the remote from reaching the tv. The remote is turning the tv off. Make sure it's completely blocked from the tv. A reflected signal can sometimes still reach the tv.

I’ve seen a number of others with the same problem. This is happening on ALL 3 of my TVs using a Roku remote, which is very suspicious for a Roku problem. I’ve tried all the troubleshooting tips offered here but it is still happening. Very frustrated.

It happens as soon as we turn on the TV. It's usually right after the TV turns on before the Roku logo or Home Screen even appears. Sometimes I have to turn on the TV three times before it will stay on and continue to the Roku logo and Home Screen. So yes, right after TV powers on. The TV is plugged into the wall, the Roku stick is plugged into the TV. And again, this happens on all 3 TVs.

Roku device Turns Off At Startup

17 Replies

PaoloPastore
Channel Surfer
2 months ago
This is not happening on my Roku TV. It is happening on the TVs that use the Roku stick. It seems to have started after the latest recent software upgrade. The TV can be started and gains access to the Roku when using the remote that came with the TV so the problem must be with the Roku software. Please troubleshoot the latest software upgrade or revert back to the previous version.
- Friedcrabb
  Channel Surfer
  2 months ago
  I’ve seen a number of others with the same problem. This is happening on ALL 3 of my TVs using a Roku remote, which is very suspicious for a Roku problem. I’ve tried all the troubleshooting tips offered here but it is still happening. Very frustrated.
  - RokuJohnB
    Community Moderator
    2 months ago
    Hey Friedcrabb,
    
    We appreciate the troubleshooting steps you have taken so far, and we are glad to investigate further the problem you had with the TV turning on after it was off.
    
    Do you see a stuck button on your Roku remote?
    
    Are your Roku devices near each other?
    
    Could you elaborate more about the troubleshooting steps you have taken so far?
    
    We'll wait for your response.
    
    Roku Community Team
RokuTakashi
Community Moderator
2 months ago
Hi, Friedcrabb PaoloPastore

Thanks for reporting this to us!

Our team is taking a closer look and will investigate the issue further. In the meantime, we’d like to get a bit more info to help us understand what’s going on.

Could you please let us know:

When does the turning off happen? Is it on the Home screen or while the Roku logo is still bouncing?

Does the TV turn off right after powering on, or only when you're streaming or opening an app?

How is the device powered? Is your Roku Streaming Stick plugged directly into the TV or a wall outlet?

Thanks again for reaching out—we’re here to help!

Roku Community Team
- Friedcrabb
  Channel Surfer
  2 months ago
  It happens as soon as we turn on the TV. It's usually right after the TV turns on before the Roku logo or Home Screen even appears. Sometimes I have to turn on the TV three times before it will stay on and continue to the Roku logo and Home Screen. So yes, right after TV powers on. The TV is plugged into the wall, the Roku stick is plugged into the TV. And again, this happens on all 3 TVs.
  - MandoMTL
    Reel Rookie
    2 months ago
    I’m having the same issue since the last update a couple of days ago. Also using a Roku stick with a Samsung TV.
- PaoloPastore
  Channel Surfer
  2 months ago
  This issue was mentioned in another thread but has since been closed. The TV typically turns off after reaching the Roku menu/directory. Power is supplied from the TV USB ports. We have had these devices for several years but have never experienced this before. It appears to have started after the recent Roku software updates last week. It was mentioned in the other thread that covering the remote preventing the IR signal from the TV after pressing the power button blocks the remote from turning the TV off. This does work, therefore, the command to turn off the TV appears to be coming from the remote.
  - RokuTakashi
    Community Moderator
    2 months ago
    Hi, MandoMTL Friedcrabb PaoloPastore
    
    Thanks for your updates.
    
    Can we try to plug the Roku Streaming Stick directly into the wall outlet to power it?
    
    Our team would like to further investigate this matter.
    
    Keep us posted.
    
    Thanks,
    
    Roku Community Team
Strega2
Roku Guru
26 days ago
The pamphlet that came with my Roku said "for the best streaming experience" you should plug it into the wall. "for the best streaming experience" should probably be replaced with "for reliable operation".
Over the years, many reported oddities have gone away when the power source was changed from TV USB to the AC adapter. If your TV can deliver 1 amp on USB, then you'll probably be OK but I think some TVs don't even spec how much power their USB port(s) can supply.
- PaoloPastore
  Channel Surfer
  22 days ago
  My TV has a 1 amp USB port and I still have the problem.
Steve0O0O
Reel Rookie
22 days ago
Same issue, it takes 2-3 attempts to actually allow get my TVs to stay on - I have 2, both with sticks, both just started having the problems within the past few weeks. All equipment is several years old which led me to believe it was the newest update on my rokus.
Anxiously waiting for the next update in the hopes that it fixes this issue.
- PaoloPastore
  Channel Surfer
  22 days ago
  Immediately after turning on the tv using the Roku remote, block the IR output of the remote from reaching the tv. The remote is turning the tv off. Make sure it's completely blocked from the tv. A reflected signal can sometimes still reach the tv.
  - Steve0O0O
    Reel Rookie
    11 days ago
    Thank you!! This does seem to solve the problem, I appreciate the guidance!
    I'll keep an eye out and hope for an update to fix this sudden & new issue without having to intentionally block my remote

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Roku device Turns Off At Startup

17 Replies

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