Forum Discussion

GRRick's avatar
GRRick
Reel Rookie
2 months ago
Solved

Alexa can't control my TCL Roku TV since I switched to Alexa+

TV is less than a year old. With Alexa, I could control the TV volume, pause whatever was playing, etc. Everything worked fine. Since switching to Alexa+, all I can do with Alexa+ is turn the TV on/o...
tv & player features
tv & player support
  • RokuJohnB's avatar
    RokuJohnB
    2 months ago

    Thanks for the follow- up, Cameron11​!

    Please check out this support article here.

    Hope this helps.

    Roku Community Team

Cameron11's avatar
Cameron11
Channel Surfer
2 months ago

Roku stopped working with Alexa about 2 months ago. I have tried every troubleshooting tip and suggestion and still will not work! Any suggestions? I even made sure all the names of everything are matched in the apps. It always worked in the past. What’s going on. Please help!!!

MikeSW1974's avatar
MikeSW1974
Streaming Star
2 months ago

Having the same trouble. I disabled the Roku skill in Alexa and added it back but no luck. When I try to link the device back to Alexa the page says something went wrong 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 months ago

    MikeSW1974​!

    To assist you better, please provide the following information:

    • Roku device model, serial number, device ID, and OS version (found in Settings > System > About).
    • Tracker ID (press the Home button 5 times, then the Back button 5 times when the issue occurs).
    • App build version (select the app on the Home screen and press the * button).
    • Alexa model.

    Looking forward to your response.

    Thanks,
    Roku Community Team

    • MikeSW1974's avatar
      MikeSW1974
      Streaming Star
      2 months ago

      i'm attaching a picture with the information you asked for.  As for the app build,  it doesn't matter what app, no commands to do with Roku is working with Alexa at the moment.  it began yesterday morning for me.  

       

      • RokuJohnB's avatar
        RokuJohnB
        Community Moderator
        2 months ago

        Thanks for the info, MikeSW1974​!

        We have forwarded your details directly to our team for further investigation.

        Roku Community Team