Forum Discussion

ajross2100's avatar
ajross2100
Channel Surfer
3 years ago

4k streaming stick will not activate

Bought a 4k streaming stick, setup was going fine. It tells me to check an email with activation link. I go through some questions about where its located/what its called etc. Another page of questions of what I like to watch etc. Well once I get through those pages, a page comes up saying Error. That's it, just error with a button that says "Link". When I click the button, it asks me for a code displayed on my TV screen. I have found someone else asking this same question, the responses are just "it shouldn't ask for a code". I am aware I shouldn't need a code. So much for simple easy setup.

Model #3820X

TV & Player Setup

28 Replies

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi ajross2100 ckbarger48, 

      Thanks for reaching out to the Roku Community!

      We apologize for the inconvenience you have experienced while setting up your Roku Streaming Stick 4K. Could you try to restart the activation process again? 

      Once you have received the activation link in the email, it should allow you to create a free Roku account or log in to your existing account. 

      For full information on this, you can take a look at this link: How to activate or link your Roku streaming device

      If you encounter any further issues during the activation process, please do not hesitate to keep us posted. We are available to assist you and ensure that your streaming stick is up and running smoothly.


      Regards,
      Nimfa

      • ajross2100's avatar
        ajross2100
        Channel Surfer
        3 years ago

        Same issues, I have tried the process at least 10 times, checked forums, checked the troubleshooting guide. I don't want a how to guide, because at the step that says "follow the instructions on your screen" the process BREAKS.

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Hi h00513rdaddy, 

        Thanks for reaching out to the Roku Community. 

        Could you walk us through the issue you are experiencing? Which step in the process went wrong and got stuck? Do you receive an error message or code? 

        To help troubleshoot the issue further, follow this link: How to activate or link your Roku streaming device

        If the issue is not resolved, kindly provide with us the details requested along with the serial number of your Roku TV so we can help you further. You can often find this information on the back of your Roku TV. 

        Keep us posted on how it goes.


        Regards, 
        Nimfa

    • ajross2100's avatar
      ajross2100
      Channel Surfer
      3 years ago

      No help, they just say to check my email, ignoring what I actually said in my post. Pretty sure its just chatGPT or something. Honestly I think I will return this product and buy from a different company(not that they will have better customer service, just maybe a working product). Only reason I bought this was for convenience and it definitely doesn't qualify as that.

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi Zepal1975, 

      Thanks for reaching out here in Roku Community. 

      If you do not receive an activation email from Roku after completing the activation steps, try the following:

      • Wait a bit longer. In some cases, it can take several minutes before you receive the activation email. Be sure to wait a few minutes before moving forward with troubleshooting steps.
      • Confirm that you entered your email address correctly. Email addresses are not case-sensitive, but extra characters that may have been added by mistake can prevent an activation email from arriving in your inbox.
      • Check your spam folder. Your email may automatically block emails from unrecognized senders and place these messages in a spam or junk folder. You may need to go into your spam folder and accept Roku as a recognized sender to ensure that the activation email, and other Roku emails appear in your inbox.

      To help troubleshoot the issue further, follow this link: How to activate or link your Roku streaming device

      Let us know how it goes. 


      Regards, 
      Nimfa

      • ajross2100's avatar
        ajross2100
        Channel Surfer
        3 years ago

        You seem to have not read my post, I did receive the email. The link is broken 4-5 steps in.

  • ckbarger48's avatar
    ckbarger48
    Reel Rookie
    3 years ago

    I finally got it to work yesterday after about 14 times restarting the entire system and threatening to throw myself out a window. Good luck!

  • Akthinice's avatar
    Akthinice
    Newbie
    3 years ago

    I’ve tried 6 times over 60 mins to have activation link sent. It’s not in my inbox or spam folder.  This is for a new streaming stick. 

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi Akthinice, 

      Welcome to the Roku Community. 

      Congratulation on your new Roku Streaming Stick device. Let us help you further to activate the device. Confirm that you entered your email address correctly. Email addresses are not case-sensitive, but extra characters that may have been added by mistake can prevent an activation email from arriving in your inbox.

      To help troubleshoot the issue further, follow this link: How to activate or link your Roku streaming device

      Still did not receive an email activation? Kindly keep us posted along with the serial number of your Roku device that can be found printed on the bottom or back of the product. So we can assist you further. 

      We'll keep an eye on your response. 


      Regards, 
      Nimfa

  • Anonymous's avatar
    Anonymous
    3 years ago

    So annoying put in email about 20 times also tried other email addresses as stated on trouble shooting to no avail.   I'm going to take back to shop if it continues.   No contact email address for Roku either to help with the situation

    • RokuAnjelie's avatar
      RokuAnjelie
      Community Moderator
      3 years ago

      Hi Anonymous,

      Thanks for posting here in the Roku community!

      Can you please explain the issue you're facing? Have you received any error messages or codes? It would be helpful if you could provide a picture so we can better assess the situation and provide the best assistance possible.

      Refer to our support page for more information on activating your device: How do I activate or link my Roku streaming device?

      Thanks, 

      Anjelie

      • Anonymous's avatar
        Anonymous
        3 years ago

        Picture sent via email.   Thanks