Forum Discussion

ajross2100's avatar
ajross2100
Channel Surfer
3 years ago

4k streaming stick will not activate

Bought a 4k streaming stick, setup was going fine. It tells me to check an email with activation link. I go through some questions about where its located/what its called etc. Another page of questio...
TV & Player Setup
ckbarger48's avatar
ckbarger48
Reel Rookie
3 years ago

this is happening to me too, please advise

  • RokuNimfa-C's avatar
    RokuNimfa-C
    Retired Moderator
    3 years ago

    Hi ajross2100 ckbarger48, 

    Thanks for reaching out to the Roku Community!

    We apologize for the inconvenience you have experienced while setting up your Roku Streaming Stick 4K. Could you try to restart the activation process again? 

    Once you have received the activation link in the email, it should allow you to create a free Roku account or log in to your existing account. 

    For full information on this, you can take a look at this link: How to activate or link your Roku streaming device

    If you encounter any further issues during the activation process, please do not hesitate to keep us posted. We are available to assist you and ensure that your streaming stick is up and running smoothly.


    Regards,
    Nimfa

    • ajross2100's avatar
      ajross2100
      Channel Surfer
      3 years ago

      Same issues, I have tried the process at least 10 times, checked forums, checked the troubleshooting guide. I don't want a how to guide, because at the step that says "follow the instructions on your screen" the process BREAKS.

      • ajross2100's avatar
        ajross2100
        Channel Surfer
        3 years ago

        Hey anyone looking at this post, I found a solution. Don't buy a roku, they don't care if it works or not.

  • h00513rdaddy's avatar
    h00513rdaddy
    Channel Surfer
    3 years ago

    Just got a new TCL ROKU tv and it's just sitting here worthless because I can't seem to activate it.  How is this even possible??

    @RokuDanny-R

    @RokuMary-F

    @RokuKariza-D

    Can someone help me please??

    • RokuNimfa-C's avatar
      RokuNimfa-C
      Retired Moderator
      3 years ago

      Hi h00513rdaddy, 

      Thanks for reaching out to the Roku Community. 

      Could you walk us through the issue you are experiencing? Which step in the process went wrong and got stuck? Do you receive an error message or code? 

      To help troubleshoot the issue further, follow this link: How to activate or link your Roku streaming device

      If the issue is not resolved, kindly provide with us the details requested along with the serial number of your Roku TV so we can help you further. You can often find this information on the back of your Roku TV. 

      Keep us posted on how it goes.


      Regards, 
      Nimfa

      • h00513rdaddy's avatar
        h00513rdaddy
        Channel Surfer
        3 years ago

        It tells me my email is incorrect, even though I have several Roku devices registered to that address.