Photo Stream channel not working
Hi ours hasn’t worked for a while now. Version 1.43 build 8b56f8a4
funny enough it works on our other Roku TV so what gives? Why doesn’t it work on this specific one? We’ve tried deleting and resetting everything.
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I am running into the same problem. FYI - Here is the information from my system currently:
Model: 3930X-Roku Express
Software Version: 11.5.0-Buold 4235-AE
Not sure if you need anything else but I am having the same issue with 4 TV's running the same build but it just started today. I was adding a new set of pictures and it would not work. I tried going back to the old set and they would not work either. Any help would be greatly appreciated!!
My ROKU Stream Bar Pro will not show my uploaded photos in the screensaver. All it shows are two generic photos of a Forrest and a beach.
I have followed 100% proper procedures to set up screensaver. When I am in the photo streams app with the screensaver loaded and press “preview (current screensaver)”, it shows the forest and beach scenes instead of my photos.
I have tried to contact ROKU by phone to no avail. “Call cannot be completed as dialed”.
Others have indicated that ROKU support is able to fix this problem on their end. So how do I speak to a live ROKU person?
I'm having the exact same problem. I've followed all the steps, I've made sure there are no updates, I've uninstalled and reinstalled the channel and restarted the system multiple times but all I get is the photo streams setup page and the 2 generic beach and forest photos. I'm beyond frustrated.
I had to go into photo stream on my phone and delete my photos and re add them and it is working at the moment but who knows how long it will last
This is an ongoing problem with Roku. Mine works 98% of the time, then it does what you described. I have 3 Roku boxes (where the problem may lie) and they never mess up at the same time. I have a wired connection to one of the Rokus and wireless to the others - doesn't seem to matter. It isn't anything you have done... Roku just hasn't worked out a bug. They don't seem to want to take responsibility for this problem for some reason. I don't know why - a simple "We're working on it." would go a long way.
It’s unfortunate that ROKU would put out a defective product and do very little to fix it. This particular problem is common to many. Photos are loaded properly, instructions are followed to the letter and yet the screen saver shows only two generic photos of a forest and a beach and omits all eighty of mine.
Many are experiencing the same issue. The support people are well aware of this long term problem and yet nothing is being done. All they do is ask that you send them a photo of the TV screen. This is totally unnecessary because the issue is described perfectly by the customer. It’s very simple. You activate the screen saver but your photos do not come on. Instead, two unknown pictures come on repeatedly. A forest and a beach.
Many of us have this problem. And yet support keeps asking for more information when no more is needed.Support: if you’re reading this, I have no doubt that you have seen this issue many times. You do not need any additional information. You already have everything you need in order to troubleshoot the issue.
It’s simple: Your screensaver does not show my pictures. Instead it shows only two of yours. A forest and a beach.Remove thus bug from your program and perhaps I will come back to using it. Many others also. But right now I’m using a different screensaver that shows my photos perfectly.
Fix it. Please.
Thanks for the follow up.
Can you please provide us with the information that I have requested in my previous post and we will be able to assist you further.
Thanks,
Danny
Thanks for the posts.
Can you please specify the steps to reproduce the issue and what is happening on screen when the issue occurs? If possible, can you please provide a screenshot or video of when the issue happens?
With more detailed information, we will be able to assist you further.
Thanks,
DannyI’ve deleted and readded and restarted everything and it won’t work period.. it will try to open and start but just immediately closes out back to the Home Screen it won’t even open photo stream and I just bought this Roku tv
The issue has NOT been resolved. If ROKU is going to put out a product, the company needs to make sure it’s working first!
I have switched to a different screensaver which works great!
I am having the same issue. I have removed it and reinstalled it twice. Also updated it it says all up to date. Restarted the device twice also. Still doing the same.
Also experiencing the same issue - App shows load screen then goes right back to Home Screen. Have tried re-installing the app but still getting the same error.
Hello pke6789
Thanks for the post.
Could you tell us more about your concern? Do you receive an error code or message whenever you try accessing Photo Streams?
Please let us know. We'd like to know more about how we can help.
All the best,
KarizaThere are no error messages. Images just don't load. Within the Roku phone app and in the Roku TV app's preview mode all images are transparent or blank. When the screensaver appears on the Roku TV it never displays our images, it just shows the purple Roku Photo Streams logo over and over.
Thanks for the reply.
Please provide us with the following information for further investigation:
- Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
- Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Steps to reproduce the issue you are seeing
- Screenshot/photo of the problem occurring
Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.
All the best,
Kariza
My photo stream is working on one of my tvs but not the other. They are both linked to the same account and email address but it just shows the demo pictures on one of my tvs
Thanks for the post.
Can you please clarify the issue you are experiencing? What are the steps to reproduce the issue? What exactly is happening on screen when this issue happens?
With more detailed information, we will be able to assist you further.
Thanks,
DannyI am having the same issue, photo stream channel showing the get started screen, and even after finishing all the step and uploaded photos, it won’t load on the TV channel or screensaver
Photo Streams channel it hangs on the startup image every time. Also hangs when previewing the screensaver. I have re-installed the app and checked for updates. Any suggestions?
The app opens to the start-up image, flashes briefly, then freezes.
Same issue. Photo streams just freezing on its main screen. Ice restarted, reinstalled, everything.
same all directions were followed to the T and is selected for screensaver on the new TCL Series 5 65" we just got for Christmas is working well except the screensaver never comes on and is selected as the app to use for screensaver. It shows 39 photos in preview are currently loaded but does not run anytime the tv is on or in sleep mode or ever only way I can see them is to go to preview in the photo channel app....also a weird thing is the screen saver works on my upstairs tv which it was not programmed through that one but it works fine on that tv whats up with that?
How to I start my own photos on the ROKU s tee saver? Nothing works. I have uploaded photos. But I cannot get them to start in a screen saver.
can anyone help?
