Forum Discussion

pke6789's avatar
pke6789
Reel Rookie
3 years ago

Photo Stream channel not working

Hi ours hasn’t worked for a while now. Version 1.43 build 8b56f8a4 funny enough it works on our other Roku TV so what gives? Why doesn’t it work on this specific one? We’ve tried deleting and reset...
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
3 years ago

Hello pke6789

Thanks for the post.

Could you tell us more about your concern? Do you receive an error code or message whenever you try accessing Photo Streams?

Please let us know. We'd like to know more about how we can help.


All the best,
Kariza

  • pke6789's avatar
    pke6789
    Reel Rookie
    3 years ago

    There are no error messages. Images just don't load. Within the Roku phone app and in the Roku TV app's preview mode all images are transparent or blank. When the screensaver appears on the Roku TV it never displays our images, it just shows the purple Roku Photo Streams logo over and over.

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      3 years ago

      pke6789

      Thanks for the reply.

      Please provide us with the following information for further investigation:

      1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
      2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
      3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
      4. Steps to reproduce the issue you are seeing
      5. Screenshot/photo of the problem occurring

      Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.


      All the best,
      Kariza

      • BigAl57's avatar
        BigAl57
        Reel Rookie
        3 years ago

        I have just seen this same issue return on my TV's throughout the house, again. 4 sets (3 boxes and a Roku TV), and the Roku Photo Stream front page is all that shows up when screensaver is activated, or I seek to review the page on the TV.  It does open fine on the computer and my phone however.