Photo Stream channel not working
Hi ours hasn’t worked for a while now. Version 1.43 build 8b56f8a4
funny enough it works on our other Roku TV so what gives? Why doesn’t it work on this specific one? We’ve tried deleting and reset...
Forum Discussion
This is an ongoing problem with Roku. Mine works 98% of the time, then it does what you described. I have 3 Roku boxes (where the problem may lie) and they never mess up at the same time. I have a wired connection to one of the Rokus and wireless to the others - doesn't seem to matter. It isn't anything you have done... Roku just hasn't worked out a bug. They don't seem to want to take responsibility for this problem for some reason. I don't know why - a simple "We're working on it." would go a long way.
It’s unfortunate that ROKU would put out a defective product and do very little to fix it. This particular problem is common to many. Photos are loaded properly, instructions are followed to the letter and yet the screen saver shows only two generic photos of a forest and a beach and omits all eighty of mine.
Many are experiencing the same issue. The support people are well aware of this long term problem and yet nothing is being done. All they do is ask that you send them a photo of the TV screen. This is totally unnecessary because the issue is described perfectly by the customer. It’s very simple. You activate the screen saver but your photos do not come on. Instead, two unknown pictures come on repeatedly. A forest and a beach.
Many of us have this problem. And yet support keeps asking for more information when no more is needed.Support: if you’re reading this, I have no doubt that you have seen this issue many times. You do not need any additional information. You already have everything you need in order to troubleshoot the issue.
It’s simple: Your screensaver does not show my pictures. Instead it shows only two of yours. A forest and a beach.Remove thus bug from your program and perhaps I will come back to using it. Many others also. But right now I’m using a different screensaver that shows my photos perfectly.
Fix it. Please.
Thanks for the follow up.
Can you please provide us with the information that I have requested in my previous post and we will be able to assist you further.
Thanks,
DannyThere is no more information to give you. Everything you need to troubleshoot this very common problem is in my post above. EVERYTHING.
I recommend that you stop asking for more information because every other poster here has give you everything you need to fix this.
Photos are properly loaded. When your screensaver is activated, it shows only two generic pictures repeatedly. A forrest and a beach.
There is nothing else that anyone here can tell you and there are many with the same issue.
I honestly don’t care because I am using a different screensaver that works perfectly.
Thanks for the posts.
Can you please specify the steps to reproduce the issue and what is happening on screen when the issue occurs? If possible, can you please provide a screenshot or video of when the issue happens?
With more detailed information, we will be able to assist you further.
Thanks,
DannyI’ve deleted and readded and restarted everything and it won’t work period.. it will try to open and start but just immediately closes out back to the Home Screen it won’t even open photo stream and I just bought this Roku tv
Hello Cm86k,
Welcome to the Roku Community.
We appreciate you letting us know about the issue you are experiencing. Could you try to restart your Roku device and see if it helps? We would recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart.
Still no luck? Kindly provide us the details requested above posted by RokuMary-F for us to further assist you.
Regards,
Nimfa
