Photo Stream channel not working
Hi ours hasn’t worked for a while now. Version 1.43 build 8b56f8a4
funny enough it works on our other Roku TV so what gives? Why doesn’t it work on this specific one? We’ve tried deleting and reset...
Forum Discussion
My photo stream is working on one of my tvs but not the other. They are both linked to the same account and email address but it just shows the demo pictures on one of my tvs
Thanks for the post.
Can you please clarify the issue you are experiencing? What are the steps to reproduce the issue? What exactly is happening on screen when this issue happens?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
I am having the same issue, photo stream channel showing the get started screen, and even after finishing all the step and uploaded photos, it won’t load on the TV channel or screensaver
Exact same problem as JaMaye
Thanks for the posts.
We would be more than happy to look into this issue but will need more details. Can you please provide us with the following information for further investigation:
- Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
- Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Steps to reproduce the issue you are seeing
- Screenshot/photo of the problem occurring
Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.
Thanks,
Danny
