Photo Stream channel not working
Hi ours hasn’t worked for a while now. Version 1.43 build 8b56f8a4
funny enough it works on our other Roku TV so what gives? Why doesn’t it work on this specific one? We’ve tried deleting and reset...
Forum Discussion
There are no error messages. Images just don't load. Within the Roku phone app and in the Roku TV app's preview mode all images are transparent or blank. When the screensaver appears on the Roku TV it never displays our images, it just shows the purple Roku Photo Streams logo over and over.
Thanks for the reply.
Please provide us with the following information for further investigation:
- Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
- Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
- Steps to reproduce the issue you are seeing
- Screenshot/photo of the problem occurring
Once we have the information needed, we'll be able to forward it to the appropriate Roku team to investigate further.
All the best,
Kariza
I have just seen this same issue return on my TV's throughout the house, again. 4 sets (3 boxes and a Roku TV), and the Roku Photo Stream front page is all that shows up when screensaver is activated, or I seek to review the page on the TV. It does open fine on the computer and my phone however.
Roku device model: 3820X - streaming stick
Serial number: X0170042HG8J
Device IDS08Y41A2HT8J
Software OS/version: 11.5.0 build 4235-CU
This occurs when trying to load the Photo Stream channel. I have uploaded photos via the app. When I start Photo Streams, it just ones to the Photo Streams logo, then flashes once and stays on that logo.
Issue tracker ID: 8J-486-943.
Thank you forntour help!!!
