Forum Discussion
This is an ongoing problem with Roku. Mine works 98% of the time, then it does what you described. I have 3 Roku boxes (where the problem may lie) and they never mess up at the same time. I have a wired connection to one of the Rokus and wireless to the others - doesn't seem to matter. It isn't anything you have done... Roku just hasn't worked out a bug. They don't seem to want to take responsibility for this problem for some reason. I don't know why - a simple "We're working on it." would go a long way.
Thanks for the posts.
Can you please specify the steps to reproduce the issue and what is happening on screen when the issue occurs? If possible, can you please provide a screenshot or video of when the issue happens?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
- Cm86k3 years agoReel Rookie
I’ve deleted and readded and restarted everything and it won’t work period.. it will try to open and start but just immediately closes out back to the Home Screen it won’t even open photo stream and I just bought this Roku tv
- RokuNimfa-C3 years agoRetired Moderator
Hello Cm86k,
Welcome to the Roku Community.
We appreciate you letting us know about the issue you are experiencing. Could you try to restart your Roku device and see if it helps? We would recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart.
Still no luck? Kindly provide us the details requested above posted by RokuMary-F for us to further assist you.
Regards,
Nimfa