I bought this tv back in November & I can not get Apple TV app to load. It just constantly spins like it’s trying to load. I have done all trouble shooting, even called Apple & Roku with no help; pretty much just blaming the other company. I even did a factory reset on tv. Every other app workings perfectly. Please help 😅
Did this happen to anyone else in the last week? My appletv app will not work, but all other roku apps work fine. When trying to open the apple tv app it will not load the videos, tap on trouble shoot and it shows no errors yet its constantly the load screen. I have deleted and reloaded apple tv app. Checked for updates. Logged out and relogged in.
the apple tv app is working on my appletv just fine, it seems to be the app issue in the past week.
thanks in advance for any thoughts
I am having the same issuses with Roku and Apple TV +. It appears that this has been going on for some time. TIME TO FIX IT!!!!!!
Hi, Jackrabbit70
Thanks for posting!
Our team is in progress in investigating the issue, and I'd like to ask you for help in providing some information so we can progress.
Can you share the details requested in my post above?
Your help is greatly appreciated.
Thanks,
Roku Community Team
Hi, Nathan419
Welcome!
I understand that the Apple TV app is not working on your Roku device, and I appreciate your efforts in troubleshooting the issue.
Our team would like to gather more details so we can investigate. Provide the details below:
Keep us posted!
Thanks,
Roku Community Team
I’m having the same problem on my Roku tv. The app will just sit on the Apple logo. Other apps work fine. Occasionally it’ll give an error (I don’t have the exact error right now). Everything has been updated/checked for updates and restarted a bunch of times. I’ve uninstalled and reinstalled the Apple app. It doesn’t help.
Hey, Theopholus.
Thanks for sharing this!
We noticed that you're also experiencing trouble with Apple TV, and we're here to help out.
Adding and reinstalling the app immediately will sometimes cause the issue to persist, to make sure that there are no steps left undone.
Try these:
Let us know if that works!
Roku Community Team
Yeah, these steps have not helped at all.
That worked. Step 2 was a little confusing because "Power" was not an option, so we skipped on to System Restart
Step 3 was a little more complicated, but it worked.
Welcome, fergdoug
We're glad to hear that the troubleshooting steps worked for you. Let us know if you have any other questions or need further assistance.
Happy Streaming! 💜
Roku Community Team
I've recently had this issue when launching the apple tv on roku, it just spins forever. I tried everything including network connection resets, reboots, factory reset on the roku, different network connections, etc. For me, it worked in one location but not at a second location I watched at. I was able to fix it by updating to a different dns setting on my router (it usually defaults to the ISP default, which may not be great)
This fixed it for me. Keep in mind, if you can get a prompt to login to apple tv this will not help. But, if you open the Apple Tv app on roku and it just spins forever (may error out) it is highly likely the dns is not resolving correctly to Apple IP's.... good luck!
Go into your wifi router settings and update to google's dns server.
Primary DNS 8.8.8.8
Secondary DNS 8.8.1.1.
Save the changes, a router reboot maybe needed.
We're glad you're here, Luckii!
Thanks for getting in touch! We get that you're having some trouble streaming the Apple TV app, and we'd love to dive deeper into your concern.
To help us investigate, could you share this info below?
We’re here to support you, so please reply with the details above so we can assist you further!
The Roku Community Team
Device model- 6Series-55
Serial number- X01900K2UVHX
device ID- S1FNH472UVHX
Tracker id- HX-090-445
App build- Version 15.1 • build 42
Thank you for your response Luckii.
We appreciate you for providing your device details. We would like to investigate the issue further. In the meantime, we recommend you try the following:
Highlight the app > Press the star (*) button on your Roku remote > Check for updates
Check your network connection:
Select Settings > System > Advanced system settings > Network connection reset > Reset connection.
Restart your Roku device:
Select Settings > System > Power. If you do not see a Power submenu, skip to the next step > System restart.
For more details, please visit our Roku Support article: Issues playing shows and movies on your Roku device.
Our Apple tv won't work too
Welcome rj51!
Thanks for letting us know that you're having an issue with your Apple TV app that is not working. No worries we are here to help.
Could you please tell us the exact behavior of your issue with this Apple TV application? We would also like to have the following details below to help us investigate this issue further:
We look forward to your response.
Cheers,
Roku Community Team
Seems to be an issue they haven’t fixed yet 😕
Hi Luckii,
Greetings from the Roku Community!
Our Roku team is already working on this issue and we will update you as soon as we have more information. We would appreciate your patience and cooperation as we work on this matter.
Thank you for your understanding.
Cheers,
Roku Community Team
All ya do is select the Apple TV app at the Home Screen, click asterisk and “Restart app.” Ya know…like a reboot.
Hey, Academusdesign.
Thanks for sharing this!
Did those steps work for you? If they did, it could help out others who are having the same problem.
Thanks again for spreading the word!
Roku Community Team
They are not working again. Apple tv won’t work again
Except it doesn’t work. I have tried that a long with every other suggestion to no solution.
