[Under investigation] Can't Update Software - Error 004

I left this reply for LHernandez33, but in the event you didn't see it due to this new thread format, here's the link, and if this works for you, you or anyone else can re-post this link to others having this issue
https://community.roku.com/discussions/Known-issues/under-investigation-cant-update-software---error-004/1057216/replies/1078157

Let me know if this works for you as I may create a new post to show how I resolved this since my solution replies just get lost or truncated in this new thread format:

A) Clear the Cache which will restart your Roku TV/device
With your remote at the home screen:
1) Press "Home" button 5x
2) Press "Up" button 1x ("^")
3) Press "Rewind" button twice "<<"
4) Press "Fast Forward" button twice ">>"
5) Wait and Roku will restart

B) Manually update Roku (if the Roku TV/device doesn't show the update popup)
1) Go to Settings/System/Software update and either tap okay or scroll right
2) Select "Check Now"
Try to perform the OS update. If it fails then repeat steps A) and B) again

Still fails? 
C) Go to the secret menu:
With your remote at the home screen:
1) press the home button 5x
2) press the fast forward button 3x ">>"
3) press the rewind button 2x "<<"
4) Once in the secret menu, scroll down to "Update software"
5) The Roku will appear to update and then the "Update software" button will gray out
6) Scroll down to "Cancel" -- everything may go blank. Just be patient as the OS should then restart. (This happened to me, but it might not happen to you.)
7) If you see the update screen then proceed. If, instead, you're back at the home screen, then repeat B) and proceed to update that way. If you're still not able to update, then try again because it might work the second time. 

Here is the link to this post, so if this works for you, just copy the link and share it with anyone else who needs to resolve this:
https://community.roku.com/discussions/Known-issues/under-investigation-cant-update-software---error-004/1057216/replies/1078157

This is an unfortunate problem with any electric device you purchase, but that doesn't make the company a scam if others who purchased their products aren't being scammed. My Roku devices are currently working just fine after I paid a one-time, purchasing fee, and I was able to resolve this update issue with them.

Assuming your issue is with a Roku smart TV since others on this thread are still having this OS update error with these devices, the only thing I could think of to recommend if it's not your network, is to remove anything attached to your TV including the sound bar, unplug the TV for a few minutes, and after letting the Roku OS reload, try to update it. Sometimes it can take several attempts to perform these workarounds to finally get the Roku to update.

Hopefully, Roku will soon resolve this issue with its smart TVs if no workarounds including a factory reset works for these TV models.

However, since the OS on your smart TV is not functioning, and if you can't do anything to get it to work, then see if you can return it for a full refund unless you're past the time frame to do this. If your TV is under warranty, you should see if you have the option to exchange it for a different model. You can always purchase a Roku device and attach it to your non-Roku Smart TV if you like the Roku OS versus the OS that comes with that smart TV. If your TV is passed the warranty date, then unfortunately it's like any other device that buggers out after the warranty expires. But keep trying the workarounds that worked for me and others and, hopefully, you can get this resolved. But continuing to ask the community if you were scammed doesn't solve anything. 

Thanks for reporting, cbullock14​!

We noticed that you're also experiencing trouble updating your Roku TV.

Have you tried doing the workaround suggested in this thread? Also, can you share a photo of the specific error code that you're seeing on the screen?

We'll wait for your response!

Roku Community Team

Hey, TRY-18665588617​.

We'd like to know if you're also experiencing the same issues so we can help out!

Can you share more about your concern so we can look into it?

We'll wait for your response!

Roku 

Hey there, Jerzeyguy​!

We want to gather more details regarding this problem that you had with your Roku TV. Can you please tell us what error messages or codes you are getting?

Check out this support article here.

Looking forward to your response.

Roku Community Team

Roku on all level of devices are becoming more and more problematic!

Hey, jamesallen8330​!

Are you also experiencing the issue? If so, can you please share the exact behavior you have so we can look further?

We hope to hear from you soon!

Roku Community Team

Greetings, Jerzeyguy​!

It seems like you're also experiencing the issue. Can you please try connecting your Roku device to a mobile hotspot and see if that helps? 

If the issue persists, we may need your device details so we can further investigate.

• Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
• Tracker ID (Press Home five times, then press Back button five times when the issue occurs)

Let us know when you can!

Roku Community Team