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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
7 months ago

[Under investigation] Can't Update Software - Error 004

Hey everyone, We’re aware some of you are getting the "Can't update software. Please try again later" message with error 004. Status Update 4.07: Our team is working on it, and we expect it to be...
Under Investigation
RokuJohnB's avatar
RokuJohnB
Community Moderator
4 months ago

Hey there, Jerzeyguy​!

We want to gather more details regarding this problem that you had with your Roku TV. Can you please tell us what error messages or codes you are getting?

Check out this support article here.

Looking forward to your response.

Roku Community Team

Jerzeyguy's avatar
Jerzeyguy
Channel Surfer
2 months ago

Oh, And I received the email notification today (8/30/25) that someone replied to my question/problem. and you replied 2 months ago? why did it take so long to get a notification?

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