I was having this issue, couldn’t update. Now my Roku is stuck on the purple screen/bouncing logo. Have tried unplugging, using a different HDMI port, using a different tv, and factory reset.
please help- feeling super frustrated that I’m paying for premium channels that I’m not able to watch for several weeks now
even after factory reset I get bouncing logo, no joy.
I left this reply for LHernandez33, but in the event you didn't see it due to this new thread format, here's the link, and if this works for you, you or anyone else can re-post this link to others having this issue
https://community.roku.com/discussions/Known-issues/under-investigation-cant-update-software---error-004/1057216/replies/1078157
