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RokuMaryEF's avatar
RokuMaryEF
Community Moderator
5 months ago

[Under investigation] Can't Update Software - Error 004

Hey everyone, We’re aware some of you are getting the "Can't update software. Please try again later" message with error 004. Status Update 4.07: Our team is working on it, and we expect it to be...
Under Investigation
cbullock14's avatar
cbullock14
Newbie
3 months ago

I have 4 TV's that are subscribed to Roku TV.  Only one is a Roku-branded TV (it does not have Roku premium or the regular USB hookup) and it is the only one that can not process the update.  I may stay with Roku but i am not buying another Roku-branded TV.

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    3 months ago

    Thanks for reporting, cbullock14​!

    We noticed that you're also experiencing trouble updating your Roku TV.

    Have you tried doing the workaround suggested in this thread? Also, can you share a photo of the specific error code that you're seeing on the screen?

    We'll wait for your response!

    Roku Community Team

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