I have a 55 " TCL ROKU smart tv (manufactured 2021). couple years ago, I woke up and the start up was all screwy, I fixed it so the basic menu came up, but my APPS were all gone. I had checked the WIFI, I had to reconnect, then it said it needed to check for updates.. then came back and said it could not dowload, and to try again later.. Over the next 1-2 years, I would try, and always had to reconnect to WIFI, and it would try the download, and same response every time. I moved two months ago to new state, the tv was unplugged for over a month, and I have a new Internet service company, started it up, connected to new WIFI, and same response, try again, could not download updates. I have tried the Remote control reset as well.
Any ideas?? thank you.
Hey there, Jerzeyguy!
We want to gather more details regarding this problem that you had with your Roku TV. Can you please tell us what error messages or codes you are getting?
Check out this support article here.
Looking forward to your response.
Roku Community Team
Oh, And I received the email notification today (8/30/25) that someone replied to my question/problem. and you replied 2 months ago? why did it take so long to get a notification?
