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RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
5 days ago

[Under investigation] Black screen with audio when switching from antenna to streaming channels

Hey everyone! 

We've seen several posts about having playback issues when moving from antenna channels to streaming channels, where the observed behavior is having a black screen while the sound is still on. 

Status update 10/16: This is currently being investigated.

If you're having issues, please reply to this thread and provide the following info.

  • Roku device model, Device ID, Serial Number, and Software version (It can be found in Settings > System > About)
  • Tracker ID (Press Home five times, then press Back button five times when the issue occurs)
  • App build version (Highlight the app from the Home Screen and press the Star * Button)


Thanks for your help!

Roku Community Team

Under Investigation

30 Replies

  • iret's avatar
    iret
    Newbie
    3 days ago

    I have been having the same issue. The volume is lower when I switch to streaming, the after 30 +- seconds screen goes black, then I only have audio, still at the lower volume.  And it is up to date, and I tried all the normal solutions.                    I have a:     Hisense Roku tv. Model 32H4030,   serial YK0043543325,   software 14.6.     Roku channel app version 13.10. Build 5.       Issue report tracker model 8220X-roku tv,  serial YK0043543325 (QXM074543325), software 14.6.4 build 99140-90,  GC version 14.10.12,  timestamp 2025-10-18T15:27:25Z,  issue id 25-418-527                              Hope this issue soon has a fix. It is quite annoying.

     

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      3 days ago

      Thanks for the details you provided! iret​ 

      You seem to be having the same issue as well. We'll forward your concern over to our engineering team for investigation. 

      Stay tuned on this thread for updates!

      Roku Community Team

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      4 days ago

      Hey there! Brecke​ 

      Looks like you've been affected by this playback issue with switching from antenna to streaming channels. The team is currently looking into this now, and we're looking to get your details so we can send them over to the team. 

      We look forward to your response!

      Roku Community Team

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    5 days ago

    Hey everyone!

    Quick update: The playback issue with switching from antenna channels to streaming channels is now being looked into. If the behavior fits with the description above, please provide the requested details. 

    Stay tuned for more updates!

    Roku Community Team

  • vgeo's avatar
    vgeo
    Reel Rookie
    23 days ago

    I'm having the exact same problem with my Roku TV... Going from over the air antenna channels to streaming, the streaming channel blacks out after a few seconds. Have restarted the Roku TV twice. Reset picture settings.

    This only started after I installed the Roku Backgrounds app. It never happened before that. I uninstalled the Roku Backgrounds app and restarted the Roku TV... Twice. But it keeps happening. I've been using this TV for months without this problem... It only began after installing Backgrounds. 

    • MotorcycleCindy's avatar
      MotorcycleCindy
      Streaming Star
      5 days ago

      Okay my TV is doing the same. Live TV guide. Watching a local channel. Antenna and WIFI. Picture went black, then audio gone. Had to hit home to get it fixed. This has been going on for several weeks. I thought it was my tv having issues. Now I find this information.  TV is up to date.

      TCL Roku 55"

      VERSION 14.6.4

      BUILD 9914

      LAST UPDATE 6-24-25

       

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        5 days ago

        Hey! MotorcycleCindy​ 

        You seem to have been affected by this playback issue as well. To help us investigate further, could you please share the remaining requested details above this thread?

        We hope to hear from you soon!

        Roku Community Team

    • Benedlr's avatar
      Benedlr
      Roku Guru
      6 days ago

      Still happening. When I switch from Ant. to streaming the picture goes blank after a minute and then the audio drops. Change to another streaming channel and back and it stabilizes. Can't go back and forth. The first indication is the audio isn't sync'd with the video. I hope this is resolved soon.    

      Hardware ID: A109X    

      Device ID: SO54YO4WDSTR     

      Software Version: 15.0.4.5537    

      Build: 5537

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator
        5 days ago

        Hey there! Benedlr​ 

        We see that you're also experiencing the issue. We're one step closer to getting your device details. To help us forward this over to the team, could you also send us your Tracker ID?

        We hope to hear from you soon!

        Roku Community Team

    • Jamilynbrand's avatar
      Jamilynbrand
      Reel Rookie
      10 days ago

      Heres what i have been able to figure out so far: it only happens on live channels. I also have an antenna and those channels have no issue. I use subtitles. When the channels go black the subtitles still follow along with the audio without disappearing (so its not a whole screen thing, its a channel thing). If i use the system power off/restart it fixes it for a couple days and then will start it again. No system updates needed. Has not happened when using any apps so far its just the live tv streaming channels. Channel doesn't matter i will try several of them and they have all blacked out but audio and subtitles are fine. My moms tv has started doing the same thing.  Both are Onn tvs. Different sizes and models and years

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