Forum Discussion

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
5 days ago

[Under investigation] Black screen with audio when switching from antenna to streaming channels

Hey everyone!  We've seen several posts about having playback issues when moving from antenna channels to streaming channels, where the observed behavior is having a black screen while the sound is...
Under Investigation
iret's avatar
iret
Newbie
3 days ago

I have been having the same issue. The volume is lower when I switch to streaming, the after 30 +- seconds screen goes black, then I only have audio, still at the lower volume.  And it is up to date, and I tried all the normal solutions.                    I have a:     Hisense Roku tv. Model 32H4030,   serial YK0043543325,   software 14.6.     Roku channel app version 13.10. Build 5.       Issue report tracker model 8220X-roku tv,  serial YK0043543325 (QXM074543325), software 14.6.4 build 99140-90,  GC version 14.10.12,  timestamp 2025-10-18T15:27:25Z,  issue id 25-418-527                              Hope this issue soon has a fix. It is quite annoying.

 

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
3 days ago

Thanks for the details you provided! iret​ 

You seem to be having the same issue as well. We'll forward your concern over to our engineering team for investigation. 

Stay tuned on this thread for updates!

Roku Community Team