I'm having the exact same problem with my Roku TV... Going from over the air antenna channels to streaming, the streaming channel blacks out after a few seconds. Have restarted the Roku TV twice. Reset picture settings.
This only started after I installed the Roku Backgrounds app. It never happened before that. I uninstalled the Roku Backgrounds app and restarted the Roku TV... Twice. But it keeps happening. I've been using this TV for months without this problem... It only began after installing Backgrounds.
Still happening. When I switch from Ant. to streaming the picture goes blank after a minute and then the audio drops. Change to another streaming channel and back and it stabilizes. Can't go back and forth. The first indication is the audio isn't sync'd with the video. I hope this is resolved soon.
Hardware ID: A109X
Device ID: SO54YO4WDSTR
Software Version: 15.0.4.5537
Build: 5537
Hey there! Benedlr
We see that you're also experiencing the issue. We're one step closer to getting your device details. To help us forward this over to the team, could you also send us your Tracker ID?
We hope to hear from you soon!
Roku Community Team
Here is my current info:
Model: A109X
Device ID: SO54Y04WDSTR
SN: XOO300VWDSTR
Software: 15.0.4
Build: 5537-88
GC Version: 14.10.12
Roku Chanell App: 13.10, Build 5
Tracker ID: TR-418-351 and TR-418-359
Hope this helps resolve the issue on both my TCL/Roku TV's.
Thanks for the info! Benedlr
We'll loop this to the engineering team for further investigation. If you ever need additional help with anything, please don't hesitate to reach out.
In the meantime, stay tuned for more updates!
Roku Community Team
