Forum Discussion

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
5 days ago

[Under investigation] Black screen with audio when switching from antenna to streaming channels

Hey everyone!  We've seen several posts about having playback issues when moving from antenna channels to streaming channels, where the observed behavior is having a black screen while the sound is...
Under Investigation
MotorcycleCindy's avatar
MotorcycleCindy
Streaming Star
6 days ago

Okay my TV is doing the same. Live TV guide. Watching a local channel. Antenna and WIFI. Picture went black, then audio gone. Had to hit home to get it fixed. This has been going on for several weeks. I thought it was my tv having issues. Now I find this information.  TV is up to date.

TCL Roku 55"

VERSION 14.6.4

BUILD 9914

LAST UPDATE 6-24-25

 

RokuEmmanuel-D's avatar
RokuEmmanuel-D
Community Moderator
5 days ago

Hey! MotorcycleCindy​ 

You seem to have been affected by this playback issue as well. To help us investigate further, could you please share the remaining requested details above this thread?

We hope to hear from you soon!

Roku Community Team