Indoor Camera not getting notifications
I purchased this particular camera because it was advertised as not needing a subscription for basic notifications. Like everyone else, the system worked perfect for the first week (a little too perfect, but that's not a complaint). Once that free trial expired, crickets. I never got another notification again. I chatted with support twice, repeating the exact same steps and being told that my 2-week old camera may have been faulty. There are countless threads saying the exact same thing - the notifications worked during the free trial and stopped working when it ended. The last guy I chatted with, after all of the explanation and troubleshooting, asked me if I wanted to sign up for a paid subscription, since that was the only way it worked. if that was not a slap to the face, I don't know what it. I get that the camera was only like $25 at Walmart, but there needs to be a class action suit for false advertising. I've read horror stories of peoples homes being robbed, and nothing was captured/recorded and no notifications were sent. My apartment is being sold, so the landlord and realtor are constantly in and out of my apartment while I am at work. I also have severe anxiety, so trying to work while also trying to watch my camera feed live for an 8 hour shift is not how I planned to use this camera. I see that Roku "bots" post the same generic troubleshooting steps on these threads, but we all can't possibly have faulty brand new cameras. This needs fixed asap.Solved8.7KViews2likes10Comments
No continuous recording options
When I first realized that there is no options for continuous recording on the doorbell or the 360 cam it really didn't matter to me and I just figured out of site out of mind. Well, a few days ago a serious crime occurred in site line of both of my cameras. The authorities were ecstatic due to the fact I had two separate points of view for them. (One of which we were hoping would actually be following the suspect.) Unfortunately for them and for my personal ego, none of the actual crime was recorded do to the fact the camera stops recording no matter what at a certain time after it starts recording. Had there been an option to record continuously and I had it turned on, the authorities would not being having issues right now finding out who murdered the person in front of my house. I guess if you are rooting for the bad guy then you guys shouldn't change a thing, but if you are rooting for the victim of the senseless crime id consider adding an option for continuous recording..... Especially for those who pay for the subscription like myself. Just food for thought.Solved6.8KViews2likes9Comments
Live Stream freezes and loses connection on Roku TV camera app
Hi, Below is my camera model, a description of the problem along with several common troubleshooting steps that I’ve already taken. Camera Model: CW20005 – Wired outdoor security camera. Problem: Live view only works for a few seconds when viewing on the TV. After playing for a few seconds, the screen freezes, and then says, “unable to connect to camera”. I’ve included a short video showing the problem. Linked below. https://v4musclebike.com/roku/007.MOV The live view works fine from my phone. This only happens when viewing the live view from my TVs. Happens on all TVs in the house. The Roku TV in my living room, and the one in my bedroom which uses a Roku streaming stick. This just started happening recently. Perhaps since the last update was installed on my TV on December 20th 2024. Here are links to a couple of screenshots showing some information about my device, and an issue report tracker. https://v4musclebike.com/roku/info.JPG https://v4musclebike.com/roku/tracker.JPG These are the troubleshooting steps I’ve taken so far: Deleted and re-installed the Smart Home app on my phone. Re-added all the cameras. Checked that the camera firmware versions are up to date. (6.1.0 build 48-FD) Removed and reinstalled the Camera viewer app on my Roku TV. Verified that the app is up-to-date. Restarted the router. Checked internet connection (its good). Checked other applications. Only happens on the Camera App. Happens on both of my Roku devices/TV. Does not happen when viewing from my phone’s smart home app. Due to the fact that this problem only started happening recently, and that it only happens on my TV Roku devices, I believe something in the last Roku update is causing this issue. I noticed some other people reporting similar issues online. Again, this problem ONLY happens when viewing the live view from my TVs. When I view recorded events from the TV, they play fine. Live view works fine from my phone as well. I have 6 of these cameras, all of which are having this issue when viewing live from my TV.Solved3.6KViews1like54Comments
Roku Camera not recording video, only pictures
My cameras used to record video, usually about 15 seconds each. Now, it records "motion" but only shows a picture. No more video, NONE. I have done all the things posted on this site to fix this problem. Ensure that the Roku Smart Home app and camera firmware are up to date. Ensure that motion and sound are turned on in the Events Recording setting. Check if there are no event recording schedules. Restart the modem and router, and ensure that the camera is connected to the network and receiving enough connection. Restart Camera. Restart the Roku Smart Home App and try to sign out and sign back in. I did everything above but still no video. anyone have any other ideas.Solved3.5KViews0likes16Comments
Smart Home App no longer delivers notifications
About a week ago, I bought the Roku Home Monitoring SE, and for the first few days, it worked flawlessly until we had an internet outage. Along with the monitoring system, I also bought an indoor camera, which was also affected. Videos recorded by the camera and uploaded to the cloud would no longer play. However, I resolved that problem by deleting the app and reinstalling it. Since the internet outage, my monitoring base and all accessories have also been offline in the app. I finally resolved this by deleting all equipment from the app and adding it back one by one. Now, it shows back online again, and I can configure it. But now, when a sensor is triggered, I no longer receive push notifications on my phone, and the status of the sensors, i.e., open or closed, no longer reflects the current status. It always says closed or clear in the case of the motion sensor. I need all of this to reflect accurately in the app (and push notifications) to keep track of the opening and closing of windows and doors. Thank you in advance for your help in resolving this issue. MichaelSolved3.4KViews1like3CommentsSubscription needed for image events
I have had three Roku cameras with sd cards in them for about two years now. They have always showed me the image of the event after getting the notification but just today (16 July 2025) it no longer always me to see the image. Do I have to have a subscription to see the image in the app?Solved2.9KViews15likes163Comments
Can't view Roku Camera on TV Camera app
I can access all 3 cameras and an outlet via the roku app on my phone. Implies good connectivity via internet and everything works. BUT... when I go to view cameras via the Roku Camera app on a Roku TV, only one camera is viewable. Other cams don't connect. It was all working for a few weeks. Now I'm a thousand miles away and I can't monitor my cameras via a roku enabled TV. I'm paying for this subscription to enable this, but I can't get any help from anyone from Roku. Seems I should cancel subscription and stop telling everyone how great Roku is?Solved2.2KViews2likes9Comments
