Forum Discussion

msagnew2004's avatar
msagnew2004
Reel Rookie
2 years ago
Solved

Indoor Camera not getting notifications

I purchased this particular camera because it was advertised as not needing a subscription for basic notifications. Like everyone else, the system worked perfect for the first week (a little too perfect, but that's not a complaint). Once that free trial expired, crickets. I never got another notification again. I chatted with support twice, repeating the exact same steps and being told that my 2-week old camera may have been faulty. There are countless threads saying the exact same thing - the notifications worked during the free trial and stopped working when it ended. The last guy I chatted with, after all of the explanation and troubleshooting, asked me if I wanted to sign up for a paid subscription, since that was the only way it worked. if that was not a slap to the face, I don't know what it. I get that the camera was only like $25 at Walmart, but there needs to be a class action suit for false advertising. I've read horror stories of peoples homes being robbed, and nothing was captured/recorded and no notifications were sent. My apartment is being sold, so the landlord and realtor are constantly in and out of my apartment while I am at work. I also have severe anxiety, so trying to work while also trying to watch my camera feed live for an 8 hour shift is not how I planned to use this camera. I see that Roku "bots" post the same generic troubleshooting steps on these threads, but we all can't possibly have faulty brand new cameras. This needs fixed asap. 

  • Hi msagnew2004,

    Greetings from the Roku Community, and thanks for reporting this issue directly to us!

    We understand you are having a problem with the Roku indoor camera since it will not give you a notification. We're happy to assist you further. Please follow the steps below to see if it fixes the issue.

    1. Ensure that the Roku Smart Home app and indoor camera's firmware are up to date.
    2. Ensure push notifications are "on."
    3. Ensure that the Roku Smart Home app is allowed to send notifications to your mobile phone. Check your Apple or Android app permissions.
    4. Check that your detection settings are turned "on" in the Events Recording setting.
    5. Confirm there are no event recording schedules.
    6. Turn the detection sensitivity to 100.
    7. Confirm if there aren’t any scheduled Rules that might affect notifications.
    8. Make sure that your indoor camera is not very far from the connection.
    9. Sign out and sign back in from the Roku Smart Home app.
    10. Uninstall and re-install the Roku Smart Home app.

    If these steps won't fix the issue, Factory reset the Roku Indoor Camera SE  and Set it up.

    We would recommend trying to see if that resolves your issue. Please keep us posted.

    Best regards,
    John

10 Replies

  • I was getting notifications during the free trial but now that the free trial ended, I am not getting notifications when someone is walking around my house and the camera is armed. I am told by Roku that one does not need to subscribe to get notifications; they just won't have the events recorded. 

     

    Has anyone experienced the same issue? Any insight?

     

    Thanks! 

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator

      Hi SteveS97,

      Welcome to the Roku Community, and thanks for keeping us posted!

      We'd love to assist you further with this issue that you had with the Roku indoor camera since it will not give you a notification. Please try the troubleshooting steps above.

      If the problem still persists, keep us posted.

      Regards,
      John

      • dhoore's avatar
        dhoore
        Newbie

        Mine is doing the same thing! I can't get notifications. Haven't had them for over a week now. VERY frustrating. 

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator

    Hi msagnew2004,

    Greetings from the Roku Community, and thanks for reporting this issue directly to us!

    We understand you are having a problem with the Roku indoor camera since it will not give you a notification. We're happy to assist you further. Please follow the steps below to see if it fixes the issue.

    1. Ensure that the Roku Smart Home app and indoor camera's firmware are up to date.
    2. Ensure push notifications are "on."
    3. Ensure that the Roku Smart Home app is allowed to send notifications to your mobile phone. Check your Apple or Android app permissions.
    4. Check that your detection settings are turned "on" in the Events Recording setting.
    5. Confirm there are no event recording schedules.
    6. Turn the detection sensitivity to 100.
    7. Confirm if there aren’t any scheduled Rules that might affect notifications.
    8. Make sure that your indoor camera is not very far from the connection.
    9. Sign out and sign back in from the Roku Smart Home app.
    10. Uninstall and re-install the Roku Smart Home app.

    If these steps won't fix the issue, Factory reset the Roku Indoor Camera SE  and Set it up.

    We would recommend trying to see if that resolves your issue. Please keep us posted.

    Best regards,
    John

    • BMWS1000RR's avatar
      BMWS1000RR
      Reel Rookie

      Yea another run around that never works I’ve had nothing but problems with these cameras it’s always something! terrible product and company never detect sd card Notification not working etc 

    • MMN24's avatar
      MMN24
      Newbie

      How do you update the camera firmware?

    • Grodriguez's avatar
      Grodriguez
      Newbie

      Still no notifications from camera,  after all above stuff is done / checked 

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator

        Hi, Grodriguez.

        Greetings from the Roku Community!

        We appreciate you letting us know about this. We'd like to look further into this.

        Could you please provide us with the details below?

        • Make, model, and OS/iOS version of mobile device
        • Mac address of your Roku Smart Lights Bulbs
        • Roku Smart Home app version
        • Log ID (pull up your Roku Smart Home app home page > select Account > Roku Support > Submit a Log)

        We'll wait for your response.

        Thanks,
        The Roku Community Team

  • Same EXACT problem. Day after free trial ended, ZERO notifications. I have 4 cameras. Two indoor and Two outdoor. None of them are sending notifications any longer. I have tried all the BOT recommendations on a fix, but none of that works. I agree that this seems to be an intentional disabling of the feature to get people to sign up for a subscription. The worst part??? I was a HUGE fan of Roku and have countless devices. I have been with Roku since 2009 when I got the Roku HD. I am at the end of my patience with Roku and will be changing to a different platform for my camera needs. SAD!