Indoor Camera not getting notifications
I purchased this particular camera because it was advertised as not needing a subscription for basic notifications. Like everyone else, the system worked perfect for the first week (a little too perfect, but that's not a complaint). Once that free trial expired, crickets. I never got another notification again. I chatted with support twice, repeating the exact same steps and being told that my 2-week old camera may have been faulty. There are countless threads saying the exact same thing - the notifications worked during the free trial and stopped working when it ended. The last guy I chatted with, after all of the explanation and troubleshooting, asked me if I wanted to sign up for a paid subscription, since that was the only way it worked. if that was not a slap to the face, I don't know what it. I get that the camera was only like $25 at Walmart, but there needs to be a class action suit for false advertising. I've read horror stories of peoples homes being robbed, and nothing was captured/recorded and no notifications were sent. My apartment is being sold, so the landlord and realtor are constantly in and out of my apartment while I am at work. I also have severe anxiety, so trying to work while also trying to watch my camera feed live for an 8 hour shift is not how I planned to use this camera. I see that Roku "bots" post the same generic troubleshooting steps on these threads, but we all can't possibly have faulty brand new cameras. This needs fixed asap.
Hi msagnew2004,
Greetings from the Roku Community, and thanks for reporting this issue directly to us!
We understand you are having a problem with the Roku indoor camera since it will not give you a notification. We're happy to assist you further. Please follow the steps below to see if it fixes the issue.
- Ensure that the Roku Smart Home app and indoor camera's firmware are up to date.
- Ensure push notifications are "on."
- Ensure that the Roku Smart Home app is allowed to send notifications to your mobile phone. Check your Apple or Android app permissions.
- Check that your detection settings are turned "on" in the Events Recording setting.
- Confirm there are no event recording schedules.
- Turn the detection sensitivity to 100.
- Confirm if there aren’t any scheduled Rules that might affect notifications.
- Make sure that your indoor camera is not very far from the connection.
- Sign out and sign back in from the Roku Smart Home app.
- Uninstall and re-install the Roku Smart Home app.
If these steps won't fix the issue, Factory reset the Roku Indoor Camera SE and Set it up.
We would recommend trying to see if that resolves your issue. Please keep us posted.
Best regards,
John