Solved
Indoor Camera not getting notifications
I purchased this particular camera because it was advertised as not needing a subscription for basic notifications. Like everyone else, the system worked perfect for the first week (a little too perf...
Hi msagnew2004,
Greetings from the Roku Community, and thanks for reporting this issue directly to us!
We understand you are having a problem with the Roku indoor camera since it will not give you a notification. We're happy to assist you further. Please follow the steps below to see if it fixes the issue.
- Ensure that the Roku Smart Home app and indoor camera's firmware are up to date.
- Ensure push notifications are "on."
- Ensure that the Roku Smart Home app is allowed to send notifications to your mobile phone. Check your Apple or Android app permissions.
- Check that your detection settings are turned "on" in the Events Recording setting.
- Confirm there are no event recording schedules.
- Turn the detection sensitivity to 100.
- Confirm if there aren’t any scheduled Rules that might affect notifications.
- Make sure that your indoor camera is not very far from the connection.
- Sign out and sign back in from the Roku Smart Home app.
- Uninstall and re-install the Roku Smart Home app.
If these steps won't fix the issue, Factory reset the Roku Indoor Camera SE and Set it up.
We would recommend trying to see if that resolves your issue. Please keep us posted.
Best regards,
John
