Subscription needed for image events

Just a heads up for anyone confused about why your Roku smart camera stopped showing motion events or snapshots — it’s not a bug. As of July 16, 2025, Roku quietly removed the ability to see motion-triggered images or recordings unless you pay for a subscription.

I confirmed this with Roku support. They said the feature was removed because “still images were underutilized” and that now you need a Roku Smart Home Subscription to see events. There was no warning, no email, no notification — it just stopped working.

You’ll still get motion alerts, but now they don’t include any image or video unless you’re paying monthly. That kind of defeats the purpose of a security camera.

What changed:

Motion events no longer save images or recordings

Notifications still come through, but there’s nothing to see

Roku support says this is intentional and permanent

I used to rely on those snapshots to check what triggered alerts — now it just says “motion detected” with no info unless I’m watching live. I’ve already filed a complaint with the BBB, and I encourage others to do the same.

If you live in California, Washington, or NY, you may also want to contact your state a general’s office — they tend to take consumer protection issues more seriously.

I started having this problem yesterday July 16th also.  The still images were still showing on my event screen up until 4:30 PM CST.  I was on the support chat for over an hour and a half, and they informed me that you should be able to see still images on your event screen without a subscription..  you won’t be able to see recordings.  After being on chat with them for an hour and the “trouble shooting” didn’t work, they said that I have to have a subscription to see it and then they came back and said that I don’t.  I don’t know if they changed something but I’ve never had a subscription and I’ve had two cameras for a year. I’m not sure what’s going on, but if this is how they handle things, I definitely would not want a subscription..  

I let my subscription expire a year or so ago. The only thing that affects is that it doesn't record video events, it just takes still shots. Today at 2:08 central was my last still shot recorded event. Normally I'll have dozens per hour. So there's something going on with Roku. Once again, it's a Roku problem. This is why I let my subscription expire, too many problems to justify paying them anymore. I'm good with being able to watch live feeds on monitors and getting still shot events (when it works). 

Same thing happened to me…the last photo I have from a motion detection/even was yesterday July 16th at 3:56pm…

Same day, same problem, same, same, same. 

Same here. I was hoping i wasn’t the only one. Im searching to see if anything has changed within the subscriptions or if it’s a system thing. I still get notifications with still shots to my watch and phone but nothing is recorded in the app. It just says subscribe to record. 

As of yesterday, July 16th at exactly 3:56pm my Roku indoor camera stopped taking photos/still screenshots?!? I do not have a subscription, and that has been absolutely fine for months now. It “would/use to” send me a notification that motion was detected and then I could either look at the live feed or check the photo it captured of the motion/event! Now I am still getting motion notifications, but there are NO photos??? Is anyone else experiencing this issue?…Did Roku change their policy or something without notifying anyone?

I have the indoor Camera SE. I loved it, and was actually about to purchase a several more of them…well that was until it decided to stop working yesterday afternoon 🤦🏼‍♀️

OKC here and @ precisely 4:30 pm same thing . Hopefully the response won't be like Walmart and their ONN Streaming devices. 

Omg I thought I was the only one.

i havent had any photos since Wednesday at 10am ET. Does anyone know what to do? I don’t want to subscribe… is Roku aware of this and going to fix it? Has this happened before? I use this to monitor my dog when I’m at work and it stinks not having photos taken. 

Same thing w my cameras. Same day July 16th.