Forum Discussion

Rockit8's avatar
Rockit8
Newbie
4 months ago
Solved

Roku Camera not recording video, only pictures

My cameras used to record video, usually about 15 seconds each. Now, it records "motion" but only shows a picture. No more video, NONE. I have done all the things posted on this site to fix this problem. 

  1. Ensure that the Roku Smart Home app and camera firmware are up to date.
  2. Ensure that motion and sound are turned on in the Events Recording setting.
  3. Check if there are no event recording schedules.
  4. Restart the modem and router, and ensure that the camera is connected to the network and receiving enough connection.
  5. Restart Camera.
  6. Restart the Roku Smart Home App and try to sign out and sign back in.

I did everything above but still no video. anyone have any other ideas. 

smart home events
  • RokuRiamie-D's avatar
    RokuRiamie-D
    3 months ago

    Hey erikacabrera,

    Thank you for letting us know that your Roku Camera isn't recording events. We're here to help.

    Try to log out of the smart home app and log back in. Then, try the following:

    1. At the app's log-in screen, do not click "Sign in as" when the email address is already filled in.
    2. Instead, click "Use a different Roku account" at the bottom.
    3. Enter the email address (use the same one as it showed up on the previous page).
    4. Enter the account password and hit Sign in.

    After logging in, close the smart home app or lock your phone. Trigger motion on the camera and check for an event recording; it may take a minute for the notification to appear.

    Hope this helps.

    Roku Community Team

16 Replies

  • RokuReynan-L's avatar
    RokuReynan-L
    Retired Moderator
    4 months ago

    Hi, Rockit8.

    Welcome to the Roku Community!

    We appreciate you reaching us about the issue with your camera not recording a video. We're here to help.

    Does your camera have a subscription? Since the feature requires a camera subscription to record a video.

    Furthermore, you may visit this support article on how to sign up for and manage a Roku Smart Home Subscription for cameras & doorbells

    We hope you'll find this information helpful. Let us know if there's anything else we could further assist you.

    Thanks,
    The Roku Community Team

    • Mitch89's avatar
      Mitch89
      Newbie
      4 months ago

      This is also my issue and yes my subscription is up to date and paid. And all I have is a picture when it says motion 

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        4 months ago

        Hi, Mitch89.

        Greetings from the Roku Community!

        Thanks for letting us know that you're also having this issue. We're here to help.

        Could please try to uninstall and re-install the app? Let's see if that would make any difference.

        Let us know if the issue persists, we're here to help.

        Thanks,
        The Roku Community Team

    • PA-N838OC's avatar
      PA-N838OC
      Reel Rookie
      4 months ago

      Yes it does I can get the picture not the video.

      • RokuReynan-L's avatar
        RokuReynan-L
        Retired Moderator
        4 months ago

        Hi, PA-N838OC.

        Greetings from the Roku Community!

        We appreciate you reaching us that you're having the same issue. We're here to help.

        Have you tried updating the app? If so, is there any error message showing up when accessing the event recordings? 

        We'll wait for your response.

        Thanks,
        The Roku Community Team

    • erikacabrera's avatar
      erikacabrera
      Newbie
      3 months ago

      my roku front door camera has started to do that this morning, when i try to turn on setting it keep saying process failed, i do have a free trial right now but dont expire until 11 days. 

      • RokuRiamie-D's avatar
        RokuRiamie-D
        Community Moderator
        3 months ago

        Hey erikacabrera,

        Thank you for letting us know that your Roku Camera isn't recording events. We're here to help.

        Try to log out of the smart home app and log back in. Then, try the following:

        1. At the app's log-in screen, do not click "Sign in as" when the email address is already filled in.
        2. Instead, click "Use a different Roku account" at the bottom.
        3. Enter the email address (use the same one as it showed up on the previous page).
        4. Enter the account password and hit Sign in.

        After logging in, close the smart home app or lock your phone. Trigger motion on the camera and check for an event recording; it may take a minute for the notification to appear.

        Hope this helps.

        Roku Community Team

  • PA-N838OC's avatar
    PA-N838OC
    Reel Rookie
    4 months ago

    These are not helpful and you can’t get to support personal for assistance. Getting totally discussed with this.  Please help I’m paying for monitoring and can’t get it to work. 

    • frankie1503's avatar
      frankie1503
      Reel Rookie
      18 days ago

      Try calling it's better and they help out a bit more. Also there in India so that explains the issue on why our problems in the state aren't being adressed

  • PA-N838OC's avatar
    PA-N838OC
    Reel Rookie
    4 months ago

    Take a look at my account and you will see how many times I have tried to get this is work.  It took me several days to get into my account. So then you go and adjust everything and then it still doesn’t work it’s not to user friendly for me. And there was no way to contact Roku.  Please email me with the step by step direction.  Thank you!! 

  • Become's avatar
    Become
    Newbie
    20 days ago

    I had exactly the same thing, I didn’t know what to do, but in the end, one of these helped:

    Check Storage & Subscriptions: Ensure your cloud storage (if using Roku’s paid plan) isn’t full or expired. Some features may limit recording if the subscription lapses.
    If using local storage (SD card), verify it’s not corrupted or full. Try reformatting or replacing it.Wi-Fi Signal Strength: Weak or unstable connections can cause videos to fail. Move the camera closer to the router or use a Wi-Fi extender.
    Factory Reset the Camera: As a last resort, perform a factory reset on the camera (via the app or hardware button) and set it up again.
    Contact Roku Support: If the issue persists, reach out to Roku’s official support—there may be a known bug or hardware issue.
    Test Another Device:  Try viewing the camera feed on a different smartphone or tablet to rule out app/device-specific glitches.

    I hope I was able to help somehow

    If none of these work, the camera’s hardware might be faulty. Meanwhile, if you’re looking for a reliable upgrade for your smart home, consider exploring premium properties in Dubai with cutting-edge tech setups at Anika Property.